Jocelyn Calderon
Chicago,IL
Summary
Knowledgeable Supervisor. Overseeing front-of-house operations, ensuring seamless guest experiences, and effectively managing staff to maintain high service standards. Demonstrated expertise in problem-solving and team leadership.
Professional hospitality leader prepared for supervisory responsibilities in fast-paced environment. Proven track record in enhancing guest satisfaction, optimizing operations, and leading teams to achieve high standards. Strong focus on training staff, maintaining quality service, and adapting to changing needs seamlessly. Reliable and results-driven, with skills in conflict resolution, scheduling, and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Offshore Rooftop
Chicago, IL
05.2024 - 10.2024
- Managed a team of XX front of house staff members, providing guidance and support to ensure exceptional customer service
- Created weekly schedules for front of house staff, optimizing staffing levels based on projected business volume
- Collaborated with the kitchen team to ensure seamless communication and coordination between front and back of house operations
- Conducted regular performance evaluations for front of house staff, identifying areas for improvement and implementing targeted training programs
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
- Maintained inventory levels for bar supplies, monitoring usage patterns to minimize waste while ensuring adequate stock at all times
- Closely monitored dining room flow during peak hours, making adjustments as needed to maximize efficiency and minimize wait times
- Served as point person for special events or large parties, coordinating with other departments to ensure smooth execution from start to finish
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests
- Worked with the sales team for banquette events for parties and also for many companies.
- Trained new front of house staff on service protocols and menu knowledge.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Established strong relationships with vendors ensuring timely deliveries & optimum product quality.
- Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
- Conducted regular performance reviews for FOH staff members, offering constructive feedback and promoting professional growth opportunities.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
FOH Supervisor
Lirica restaurant
Chicago, IL
04.2022 - 05.2024
- A highly experienced supervisor for 1 year in leading teams and solving complex problems. Helping with schedules and listening to staffs available times. Working with events and banquet staff to get events ready. I was also the closing supervisor which took care of end of the day reports and making sure all check outs were good and making sure money was placed in safe. Making sure restaurant was reset for the next following day checking to see that the bar was closed properly and turned off all lights. I also helped with closing kitchen making sure the line was closed and nothing was open.
- Coordinated with vendors for timely deliveries and maintained stock levels effectively.
- Monitored daily sales reports to identify trends and adjust staffing as needed.
- Implemented sanitation procedures to comply with health regulations and standards.
- Assisted in developing promotional materials for special events and seasonal menus.
- Engaged with guests during peak hours, fostering relationships to enhance customer loyalty.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
Dental Assistant
Enamel Dental
Chicago, IL
01.2022 - 04.2022
- Chair assistant
- Took x-rays
- Front desk
- Insurance claim
- Impressions
- Pouring
- Preparing procedures
- Sitting patients
- Greeting patients
- Charting
- Stocking and ordering materials
- Sterilizing instruments
- Assisted with patient intake by accurately updating medical histories and insurance information.
- Here are six original resume statements for the Dental Assistant position that reflect your experience and style, while also filling in high-impact responsibilities relevant to the role:
Dental Assistant
Familia Dental
Chicago, IL
12.2016 - 12.2017
- Good customer service
- Multitasking
- Preparing dental procedures 10 minutes before patient is seated.
- Taking x-rays properly
- Asking patients if they are in any pain to try to help with pain.
- Giving instructions before and after procedures
- Making sure doctors have correct equipment
- Learned how to sterilize equipment
- Mixing fillings and materials for impressions and restorations
- Applying topical anesthetics to gums
- Using suction devices to keep patients’ mouths dry and clear
Education
General -
Hubbard High School
06.2015
Skills
- Typing
- Filing (1 year)
- Self motivated
- Creative
- Assisting (3 years)
- Dental Assistant (3 years)
- Sterilization (3 years)
- Bilingual
- Receptionist (Less than 1 year)
- Eaglesoft
- Food safety compliance
- Guest relations
- Complaint handling
- Staff motivation
- Hygiene standards
- Pre-shift walk-through
- Dental Receptionist
- Spanish
- Banquet Experience
- Restaurant experience
- Leadership
- Management
Certification
- Food Handler Certification
- Driver's License
Languages
Spanish
Professional Working
Timeline
FOH Supervisor
Offshore Rooftop
05.2024 - 10.2024
FOH Supervisor
Lirica restaurant
04.2022 - 05.2024
Dental Assistant
Enamel Dental
01.2022 - 04.2022
Dental Assistant
Familia Dental
12.2016 - 12.2017
General -
Hubbard High School