Jocelyn Cardena
Gainesville,Florida
Summary
Customer-focused service professional with extensive experience in high-volume food service and caregiving. Demonstrates ability to multitask effectively under pressure while maintaining strict food safety and sanitation standards, ensuring a positive experience for customers and patients alike.
Overview
2
2
years of professional experience
Work History
Coffee Service Worker (VCS)
VA
Gainesville , FL
01.2026 - Current
- Provided excellent customer service as a barista in a busy cafe setting.
- Welcoming customers, took accurate drink and food orders, and resolved order issues with friendly, patient service.
- Multitasked to prepare espresso drinks, coffee, and food items accurately in a fast-paced environment, ensuring timely service.
- Operated cash register, processed credit card transactions, and balanced cash drawer accurately at end of shifts.
Cafeteria Food Service Worker (VCS)
VA
01.2026 - Current
- Prepared large food batches, set up service stations, and served high volumes of guests with accurate portions.
- Worked with kitchen staff to keep food stations stocked and operations running smoothly during busy meal rushes.
- Maintained food safety and sanitation by cleaning kitchen equipment, washing dishes, and keeping dining areas neat.
- Supported guests with food station questions, creating positive dining visits.
Private Caregiver / Home Health Aide
Private Care
09.2024 - 11.2025
- Post-Stroke/SUD Patient Caregiver
- Monitored patient for changes in condition and communicated findings to family and healthcare providers.
- Provided physical support during showering and dressing, enhancing patient independence and comfort; Helped a post-stroke patient safely get in and out of the shower, get dressed, and move around the house without falling.
- Administered meals and assisted with feeding techniques, ensuring safe swallowing and preventing choking. Prepared meals and carefully assisted with transitional feeding, making sure to follow specific swallowing guidelines to prevent choking.
- Facilitated communication practice sessions, boosting the patient's speech skills and confidence. Walked through daily talking and verbal exercises with the patient to help them practice speaking and reduce frustration.
Education
High School Diploma -
Curie Metropolitan High School
Chicago, IL01-2023
Skills
- Food preparation techniques
- Food safety
- Food preparation
- Multitasking and pressure management
- Customer service
- Guest engagement
- Problem resolution
- Quick learning
Personal Information
Title: Santa Fe College Student
Language
English
Timeline
Coffee Service Worker (VCS)
VA
01.2026 - Current
Cafeteria Food Service Worker (VCS)
VA
01.2026 - Current
Private Caregiver / Home Health Aide
Private Care
09.2024 - 11.2025
High School Diploma -
Curie Metropolitan High School