Lavarta Scott
Stilwell,OK
Summary
Detail-oriented food service professional with extensive experience in food safety compliance and customer service. Enhances customer satisfaction through efficient service and a clean environment. Collaborates effectively with team members to streamline operations and improve service delivery. Committed to continuous learning and innovative food preparation techniques.
Overview
27
27
years of professional experience
Work History
Food Service Worker
Cherokee Nation
Tahlequah, Oklahoma
05.2024 - Current
- Maintained cleanliness of dining areas and food preparation spaces.
- Assisted with inventory management and restocked supplies.
- Responded to customer inquiries and resolved service issues promptly.
- Operated kitchen equipment safely while following all operational guidelines.
- Monitored food quality and freshness to uphold service standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Executed multiple tasks in food service, including food preparation and customer service.
- Thoroughly cleaned kitchen areas, including equipment and utensils, to maintain hygiene standards.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Warmly greeted customers as they entered the dining area to create a welcoming atmosphere.
- Maintained professional demeanor during interactions with customers and co-workers.
- Learned new skills to assist team members and better meet customer needs.
- Received food orders from individuals and explained offerings.
- Skillfully prepared various beverages, including coffee, tea, and soda, to meet customer preferences.
- Assisted in the preparation of food items according to recipes and instructions.
- Handled cash, credit, and electronic payments securely.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints with professionalism and care.
- Operated cash register or POS system to receive payment by cash, check and credit card.
TESTER, INSPECTOR, SALVAGE/WHOLESALE
Nr Group
Siloam Springs, AR
08.2022 - 01.2024
- Inspected products for quality issues at designated workstations, ensuring adherence to quality standards.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained workers in inspection and testing procedures, improving team competency and efficiency.
- Read, interpret and follow written test instructions and procedures to accurately test products.
- Conducted usability testing to identify areas for improvement, enhancing overall user experience.
Retail Sales Cashier
Fleetfeet
Tulsa, OK
10.2021 - 03.2022
- Increased sales revenue through upselling and suggesting complementary items during transactions.
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Improved store reputation by delivering excellent customer service, promptly addressing concerns and resolving issues.
- Optimized checkout process by keeping cash wrap area clean and organized.
Former Cook, Team Leader
Long John Silvers's
Siloam Springs, AR
02.2020 - 01.2021
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Enhanced menu offerings with seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Streamlined kitchen operations through effective communication and collaboration.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Reduced food waste by implementing portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cashier, Waitress
Circle H Store
Stilwell, OK
02.2000 - 01.2020
- Streamlined checkout process, reducing customer waiting times.
- Boosted customer satisfaction through efficient, accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries, delivering exceptional service that garnered positive feedback.
Pizza Maker, Shift Leader
Simple Simon's Pizza
Stilwell, OK
02.2014 - 11.2017
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained clean and organized workspace, contributing to efficient pizza making and timely order fulfillment.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Managed multiple orders during peak hours while maintaining quality standards, enhancing overall service delivery.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Monitored and maintained clean working areas and cooking surfaces.
- Trained and assisted new kitchen staff members.
- Coordinated cash deposits and organized drawer setup to ensure accurate financial management.
CAPPER OPERATOR
PECOFacet
Stilwell, OK
10.2011 - 02.2014
- Minimized downtime of capper machines through regular preventive maintenance and timely troubleshooting, ensuring continuous production flow.
- Enhanced production efficiency by maintaining and operating capping equipment accurately and consistently.
- Optimized product quality with precise adjustments to capping machinery, ensuring proper seals on all containers.
- Streamlined workflow by managing daily operations of capping department while adhering to safety protocols, enhancing overall team efficiency.
- Collaborated closely with quality control personnel, addressing any discrepancies or concerns promptly to ensure customer satisfaction.
- Conducted routine audits of the capper area, maintaining thorough documentation of findings.
- Operated capping machine for various filter types to ensure proper sealing.
Food Prep
Salvation Army
Welling, OK
01.2002 - 01.2003
- Planning meals and running kitchen for 500+children/guest
- Took charge of kitchen operations during supervisor absence to ensure continued service
- Prepared and arranged snack trays for events
- Created diverse desserts for dining services to enhance guest experience
- Brewed and served coffee for early morning patrons
- Provided table service to guests in a fast-paced environment
- Dining Room Attendant
- Banquet Attendant
- Coordinated assembly of special baskets for events and promotions to support marketing efforts
Education
High School -
Jay High School
Jay, OKSkills
- Food Preparation Techniques
- Food Safety Audits
- Food Quality Checks
- Sanitation Practices
- Food Preparation Guidelines
- Food Prep Standards
- Meal Assembly
- Kitchen Equipment Operation
- Service Quality Control
- Service Quality
- Order Fulfillment
- Dining Experience
- Table Service
- Buffet Service Management
- Food Display Management
- Customer Engagement
- Guest Assistance
- Customer Interaction
- Precision in Service
- Service Efficiency
- Cash Handling
- Cash Management
- Transaction Management
- Payment Handling
- Checkout Procedures
- Order Management
- Issue Resolution
- Staff Training
- Information Tracking
- Product Testing
- Reporting and Analysis
- Hygiene Compliance
- Baking Techniques
- Service Quality
- Staff Training
Awards
Indian Capital Technology, 03/22/16, Cake Decorating
Timeline
Food Service Worker
Cherokee Nation
05.2024 - Current
TESTER, INSPECTOR, SALVAGE/WHOLESALE
Nr Group
08.2022 - 01.2024
Retail Sales Cashier
Fleetfeet
10.2021 - 03.2022
Former Cook, Team Leader
Long John Silvers's
02.2020 - 01.2021
Pizza Maker, Shift Leader
Simple Simon's Pizza
02.2014 - 11.2017
CAPPER OPERATOR
PECOFacet
10.2011 - 02.2014
Food Prep
Salvation Army
01.2002 - 01.2003
Cashier, Waitress
Circle H Store
02.2000 - 01.2020
High School -
Jay High School