Jocelyn Castellano
Stockton,CA
Summary
Dynamic and detail-oriented professional with experience at Red Lobster, excelling in multitasking and communication. Recognized for enhancing customer satisfaction through expert menu knowledge and effective problem-solving. Proven ability to thrive in high-pressure environments while fostering teamwork and collaboration, ensuring seamless operations and positive dining experiences.
Overview
3
3
years of professional experience
Work History
To-Go Server/Restaurant Busser
Red Lobster
03.2022 - 04.2025
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
Education
Certificate - Certified Nursing Assistant
Bradford College of Nursing
StocktonHigh School Diploma -
Bear Creek High School
Stockton, CA05-2023
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Goal oriented
- Flexibility
- Detail-oriented
- Problem-solving
- Attention to detail
- Reliability
- Organizational skills
Timeline
To-Go Server/Restaurant Busser
Red Lobster
03.2022 - 04.2025
Certificate - Certified Nursing Assistant
Bradford College of Nursing
High School Diploma -
Bear Creek High School
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