Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Catalan

Chicago,IL

Summary

Dynamic and self-motivated Culinary Manager with nearly five years of experience in both kitchen management and operational leadership. Proven expertise in driving efficiency, team development, and implementing sustainable practices, while fostering a positive and collaborative work environment. Skilled in financial oversight, payroll management, inventory control, ordering, and delivering exceptional food quality and customer satisfaction. A strong communicator and problem-solver, with a deep commitment to teamwork, process optimization, and overall performance improvement.

Overview

6
6
years of professional experience

Work History

Culinary Manager

Tortazo
03.2021 - Current
  • Oversaw daily culinary operations, ensuring high standards of food quality and safety compliance.
  • Trained and mentored kitchen staff on best practices, improving team efficiency and performance.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
  • Utilized POS systems to analyze sales data, informing menu adjustments based on customer preferences.
  • Led cost control measures that improved profitability while maintaining product quality standards.
  • Motivated team of 20 employees to maintain high standards of food preparation and efficiency for 10 hours per shift.
  • Mentored junior chefs and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
  • Lowered restaurant costs by 5% through creative ingredient sourcing and food waste efficiency.
  • Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
  • Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
  • Developed training programs to improve staff performance and adherence to company standards.
  • Led team in executing operational strategies, enhancing workflow efficiency and productivity.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Coordinated staff scheduling, optimizing labor costs while maintaining service quality during peak hours.
  • Assisted with hiring, training and mentoring new staff members.

Babysitter

Personal Employer
01.2020 - 03.2021
  • Communicated effectively with parents regarding children's progress and concerns.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Managed diverse schedules, balancing multiple responsibilities while maintaining a nurturing environment.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Line Cook

Tortazo
01.2020 - 04.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Plated and presented all dishes to match established restaurant standards.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cashier

Target
10.2019 - 01.2020
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained knowledge of promotions, sales, and store policies to assist customers effectively.
  • Managed cash drawer, ensuring accurate cash handling and reporting discrepancies promptly.
  • Collaborated with team members to maintain a clean and organized checkout area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Roberto Clemente Community Academy
Chicago, IL
06-2019

Skills

  • Leadership trained
  • Kitchen operations
  • Strategic planning
  • Coaching
  • Operations management
  • Customer service focus
  • Documentation and reporting
  • Task delegation
  • Financial management
  • Scheduling
  • Payroll
  • Efficient multi-tasker
  • Training and coaching

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Culinary Manager

Tortazo
03.2021 - Current

Babysitter

Personal Employer
01.2020 - 03.2021

Line Cook

Tortazo
01.2020 - 04.2020

Cashier

Target
10.2019 - 01.2020

Roberto Clemente Community Academy

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