Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jocelyn Chow

Whittier,USA

Summary


Professional interpreter with strong linguistic skills and commitment to accuracy and confidentiality. Skilled in medical terminology and adept at facilitating clear communication between medical staff and patients. Valued for collaboration, adaptability, and consistently delivering results. Reliable and focused on contributing to team success while navigating complex and changing environments.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Certified Medical Interpreter

AMC Health
10.2022 - Current
  • Facilitated patient consent processes, ensuring full comprehension of risks, benefits, and alternatives to treatments.
  • Contributed to improved patient satisfaction scores by consistently delivering high-quality interpretation services in various healthcare settings.
  • Utilized advanced knowledge of medical terminology to interpret highly specialized fields such as oncology, cardiology, or neurology appointments successfully.
  • Received praise from physicians for contributing to improved provider-patient relationships through effective interpretation skills.

On-Site Interpreter

Hanna Interpreting Service
03.2017 - Current
  • Assist medical professionals by simultaneously interpreting information during the evaluation assessment of applicants for the US Department of Labor Disability, Workers' Compensation, or Unemployment benefits

Interpreter

Tai Chi Connection
07.2015 - Current
  • Responsible for the translation of Mandarin to English simultaneously with the instructor during Tai Chi lessons
  • Manage correspondence between the coaches and students with news of upcoming events and changes in class scheduling

OPI Interpreter

United Language Group
10.2019 - 05.2022
  • Assisted CSR, nurses and doctors to communicate with Non-English speaking patients of Kaiser Permanent and other medical institutes.
  • Work with the Social Security Administration and Housing Department of San Francisco to resolve customer's issues
  • Guide clients of various insurance companies like Geico, Hartford .....through their phone application and/or claim processes
  • Assist in filing Workers Compensation claims for hotels like Hilton.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

OPI & On-Site Interpreter

CyraCom Interpretation & Translation
11.2017 - 01.2020
  • Assist officers of the US Immigration Department in the application process of immigrants applying for citizenship
  • Partner with medical professionals to interpret procedures patients are about to undergo and explain risk factors if applicable
  • Guide clients of various insurance companies through the application and/or claims process as well as servicing their existing accounts

Vice President

Jeffrey Alexander
01.2011 - 01.2013
  • Launched & directed Nautica Home Furnishing into the US West Coast Market
  • Established an upholstery program in China for Super 8 Motels
  • Curated a line of upholstered furniture

Vice President

CSC Enterprise Corp
01.1988 - 01.2011
  • Managed the import program of specialty wood furniture
  • Created and managed a partnership with Virco Manufacturing to develop furniture for the hospitality market
  • Developed a collection of furniture across two divisions for Home Depot Expo

Education

Bachelor's Degree - Business Administration

Hong Kong Polytechnic
01.1977

Skills

  • Fluent in Cantonese
  • Simultaneous Interpretation
  • Consecutive Interpretation
  • Sight Translation
  • Medical terminology proficiency
  • Cultural insight
  • Writing Skills
  • Microsoft Office

Accomplishments

    Passed CCHI Core CHI Certification and California Court Interpreter Written exam.

Certification

  • Certified Cantonese Medical Interpreter, CCHI - renewed in 2024-2028.
  • California Court interpretation written exam 2020.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Certified Medical Interpreter

AMC Health
10.2022 - Current

OPI Interpreter

United Language Group
10.2019 - 05.2022

OPI & On-Site Interpreter

CyraCom Interpretation & Translation
11.2017 - 01.2020

On-Site Interpreter

Hanna Interpreting Service
03.2017 - Current

Interpreter

Tai Chi Connection
07.2015 - Current

Vice President

Jeffrey Alexander
01.2011 - 01.2013

Vice President

CSC Enterprise Corp
01.1988 - 01.2011

Bachelor's Degree - Business Administration

Hong Kong Polytechnic

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Jocelyn Chow