Open To Work
Jocelyn Clapsaddle-Lipscomb
York,PA
Work Preference
Summary
Results-driven Security Professional experienced in surveillance monitoring, crisis management, and access control. Enhanced safety protocols and deterred criminal activity through proactive incident documentation, personnel training, and threat assessment. Contributed to improved security measures and team readiness in high-pressure environments by enforcing access control and maintaining strong organizational skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Greenville , SC
06.2025 - 04.2026
- Monitored premises to ensure safety and security of individuals and property, enhancing overall security posture.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Documented incidents and prepared detailed reports for management review, facilitating informed decision-making.
- Operated surveillance equipment to monitor activities in designated areas.
- Monitored CCTV surveillance systems and alarm systems to ensure the safety of personnel, property, and assets.
- Conducted physical security patrols inside and outside of premises to identify potential threats or suspicious activity.
- Enforced access control procedures for authorized entry into facilities.
- Provided access control for visitors entering the facility by verifying identity documents and issuing visitor badges.
- Managed access control points at entrances and exits using radio communication devices.
- Communicated effectively with staff and visitors to maintain a secure environment.
- Trained new security officers on proper protocols for patrolling premises and responding to incidents, improving team readiness and effectiveness.
- Assisted in training new security personnel on policies and procedures.
- Provided guidance and direction to junior security officers on duties assigned.
- Participated in staff meetings regarding security issues or changes in policies and procedures.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained records of all incidents that occurred on site according to established procedures.
- Performed administrative tasks such as maintaining logs and incident reports.
- Maintained high levels of alertness throughout shifts.
- Assisted with crowd management during events held at the facility.
- Identified suspicious activity to determine appropriate response.
- Observed individuals who may be acting suspiciously or violating regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Developed strategies for improving overall security operations within the organization.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Team Member
Chik-Fil-A
Greenville, South Carolina
04.2025 - 06.2025
- Assisted customers by taking their orders and answering questions promptly.
- Engaged with customers to enhance their dining experience through friendly service.
- Handled cash transactions accurately and processed payments quickly at the register.
- Operated cash registers to process payments from customers.
- Cleaned and organized dining area and station to ensure a pleasant environment for customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted in various stations by rotating roles according to team requirements.
- Actively learned required tasks to improve efficiency and performance in the role.
- Built and maintained working relationships with peers and upper management.
- Monitored expiration dates on food items for freshness assurance.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in regular training sessions to improve product knowledge and service skills.
- Collaborated with team members to achieve daily goals.
Cashier
Publix
Greenville , SC
02.2024 - 05.2025
- Processed customer transactions accurately and efficiently at checkout stations.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas and surrounding displays.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to streamline operations during peak hours, improving customer experience.
- Resolved customer complaints professionally and empathetically, enhancing overall satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Received payments from customers and issued correct change during transactions.
- Welcomed customers and responded to inquiries regarding products and services offered.
- Performed various tasks assigned by management to support daily operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Provided high level of customer service through active listening and engagement, fostering positive interactions.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Retrieved shopping carts from parking lot and store entrances to maintain accessibility.
- Arranged cart storage area for easy access and to prevent hazards.
- Assisted customers with cart retrieval and loading items into vehicles.
- Disposed of waste and recyclables according to company guidelines and local regulations.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively and safely.
- Assisted team members in restocking cleaning supplies and maintaining inventory levels.
- Followed daily cleaning schedules to ensure all areas were addressed systematically.
- Cleaned and maintained floors in all store areas through daily sweeping and mopping.
- Performed weekly vacuuming of carpets in customer service area to maintain cleanliness.
- Replenished air fresheners throughout the store to maintain pleasant environment for customers.
- Restocked paper towels, toilet paper, soap dispensers in restrooms frequently.
- Scrubbed stains off tile flooring using appropriate cleaning agents when needed.
- Followed safety protocols while handling hazardous chemicals during cleaning process.
- Assisted customers with product inquiries and order placements efficiently.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed returns and exchanges according to company policies and procedures.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Participated in team meetings to discuss service challenges and share solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Commander
Allied Universal Security Services
Greenville , SC
10.2024 - 04.2025
- Managed daily operational tasks to ensure smooth workflow.
- Trained new team members on processes and systems to enhance team capability.
- Resolved issues promptly through effective communication with team members.
- Maintained accurate records of operational activities and reports.
- Implemented safety procedures to promote a secure work environment.
- Developed standard operating procedures to streamline operational efficiency.
- Participated in regular meetings with upper management regarding progress updates on current events and investigations.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
- Conducted performance evaluations and provided constructive feedback.
- Supervised security staff to ensure compliance with safety protocols.
- Conducted regular inspections of facilities to identify potential security risks.
- Coordinated emergency response plans and training for security personnel.
- Monitored surveillance systems to detect suspicious activities and incidents.
- Assisted in developing security policies and procedures for the organization.
- Trained new security officers on operational procedures and emergency protocols.
- Communicated effectively with law enforcement during security breaches or incidents.
- Provided direction and guidance to staff in the performance of their duties.
- Developed and implemented training programs for security officers on safety protocols and emergency response procedures.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Investigated any reported criminal activity occurring within the facility or grounds.
- Interacted regularly with other departments in order to ensure a secure environment for customers and employees.
- Monitored security personnel activities to ensure compliance with established policies and procedures.
- Coordinated with local law enforcement agencies in order to provide mutual support during special events or operations.
- Implemented corrective measures when necessary based on investigation results.
- Supervised the development of security plans, strategies, and practices for assigned areas.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Managed the deployment of personnel resources according to operational requirements.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored and logged key and key card issuance.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Supervised and authorized entry of employees, visitors or authorized persons.
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
Greenville, South Carolina
01.2024 - 04.2024
- Supervised team members during high-volume shifts to ensure efficient service.
- Coordinated shift schedules to ensure optimal staff coverage and enhance service delivery.
- Supervised employees to uphold productivity standards and deliver quality customer service.
- Trained new employees on food preparation and safety standards.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Ensured compliance with health regulations throughout the restaurant.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory by monitoring stock, ordering supplies as needed, and ensuring product quality met standards.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints promptly to enhance satisfaction.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in preparing food items according to company recipes and standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Opened and closed restaurant daily, managing initial setup and final shutdown procedures.
Barista
Starbucks
Greenville, South Carolina
08.2021 - 09.2022
- Prepared high-quality espresso beverages according to company standards.
- Provided excellent customer service in a fast-paced environment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Educated customers on menu options and promotions effectively.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained cleanliness and organization of the coffee bar area.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated point-of-sale systems for efficient customer transactions.
- Operated cash registers to process customer payments.
- Collaborated with team members to meet daily operational goals.
- Coordinated with team members to streamline workflow and deliver high-quality service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Managed inventory levels and restocked supplies regularly.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Provided samples of popular coffee and tea blends, enhancing customer engagement and driving sales.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Designed promotional displays for special events and cafe promotions, attracting customer interest and boosting foot traffic.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Deli Clerk
Food Lion
Greenville, South Carolina
02.2021 - 09.2021
- Assisted customers with product selections and special orders for deli items.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Prepared deli meats and cheeses to ensure freshness and presentation.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Educated customers on product features and nutritional information to enhance their purchasing decisions.
- Informed customers of deli specials to increase profits.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Responded to customer questions regarding product availability.
- Maintained cleanliness and organization of the deli counter and equipment.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Adhered to health regulations regarding food handling and sanitation standards.
- Adhered to food safety standards during food preparation and handling processes.
- Operated slicers, scales, and other tools safely to prepare food items.
- Organized and restocked ingredients to ensure efficient service during peak periods.
- Collaborated with team members to manage inventory levels efficiently.
- Rotated product on shelves to ensure freshness.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Updated food displays and customer-facing areas to promote special items and attract customer attention.
- Prepared all food orders according to customer specifications.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Inspected labels on deli products to verify accuracy of pricing.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Assessed customer needs and evaluated food allergies to suggest additional menu items.
- Documented and entered special orders for event catering and party trays.
- Organized and stored incoming truck shipments
Customer Service Representative
Publix
Greenville, South Carolina
09.2020 - 02.2021
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Assisted customers with product inquiries and order placements efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed returns and exchanges according to company policies and procedures.
- Conducted follow-up calls to confirm customer satisfaction after service interactions.
- Collaborated with team members to enhance service delivery and boost customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Member
CVS Pharmacy
Fountain Inn, South Carolina
07.2020 - 09.2020
- Guided customers in product selection and addressed inquiries to enhance the shopping experience.
- Resolved customer complaints with professionalism to maintain satisfaction and loyalty.
- Handled cash transactions accurately during busy peak hours at the register.
- Operated point-of-sale systems for transactions.
- Processed returns and exchanges following store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Maintained cleanliness and organization of store displays.
- Stocked shelves and ensured product availability.
- Monitored inventory levels and reported discrepancies.
- Conducted price checks on items when requested by customers.
- Adhered to all company policies regarding customer service standards.
- Utilized upselling techniques to increase customer satisfaction and revenue.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Customer Service Representative
BI-LO
Greenville, South Carolina
01.2019 - 09.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to enhance service delivery, resulting in increased customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted follow-up calls to reinforce customer satisfaction and address any remaining concerns post-interaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, leading to higher rates of repeat business.
- Provided training to new staff on customer service protocols and systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Crew Member
Chipotle
Sparks, Maryland
07.2019 - 10.2019
- Assisted customers with orders and provided menu recommendations.
- Delivered excellent customer service, fostering a welcoming atmosphere for guests.
- Served food promptly, contributing to positive guest experiences and satisfaction.
- Collaborated with team members to ensure efficient service flow.
- Maintained cleanliness of workstations and dining areas during shifts.
- Prepared food items to meet restaurant standards and safety guidelines, ensuring high-quality meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored inventory levels and restocked supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Cook
Lighthouse Senior Living
Essex, Maryland
05.2017 - 01.2019
- Prepared nutritious meals for residents based on dietary needs and preferences.
- Collaborated with staff to plan weekly menus that highlighted seasonal ingredients and catered to resident preferences.
- Supervised kitchen staff, ensuring efficient workflow during peak hours.
- Implemented portion control measures, significantly reducing food waste and optimizing resource use.
- Assisted in developing special event catering menus for resident celebrations.
- Addressed customer complaints regarding food quality and service, ensuring timely resolution and enhancing resident satisfaction.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Sanitized kitchen equipment, surfaces, utensils, and dishes daily to maintain hygiene standards.
- Maintained a clean and organized kitchen environment following health regulations.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Transported pans and trays of food between work stations, stove, and refrigerator to ensure smooth kitchen operations.
- Managed portion control using correct utensils during preparation and plating.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Monitored temperatures of prepared food and cold-storage areas.
- Arranged storage areas systematically to enhance space efficiency and accessibility.
- Monitored temperatures of prepared food and cold-storage areas.
Food Preparation Worker
Panera Bread
Towson, Maryland
09.2016 - 05.2017
- Prepared fresh ingredients for daily menu items and customer orders.
- Organized and maintained cleanliness of food preparation areas and tools.
- Collaborated with team members to deliver timely food service during peak hours.
- Followed food safety guidelines to ensure quality and compliance standards.
- Operated kitchen equipment safely to prepare various baked goods and meals.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Adapted to fast-paced kitchen environment, delivering timely service.
- Re-stocked, organized and arranged service and food stations.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Monitored stock levels of ingredients to assist in inventory management.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
To-Go Server
Glory Days Grill
Towson, Maryland
02.2012 - 12.2014
- Delivered orders accurately and efficiently for customers dining in or picking up.
- Managed multiple orders simultaneously in a fast-paced restaurant environment.
- Streamlined service processes with team members during peak hours for efficient order handling.
- Organized and tracked to-go orders while maintaining accuracy.
- Communicated effectively with kitchen staff to ensure timely food preparation.
- Verified that prepared food met requirements for quality and quantity before delivery.
- Ensured safe food temperatures for pick-up, maintaining separation of hot and cold items.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Resolved customer inquiries and issues promptly to improve satisfaction.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Maintained cleanliness and organization of the take-out area throughout shifts.
- Monitored inventory levels of packaging materials and reported shortages to management.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Received payments, returned accurate change and closed checks in POS system.
- Processed payments accurately and efficiently using POS system.
- Followed all cash handling policies when processing payment transactions.
- Ensured compliance with health safety standards for all food handling procedures.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Accurately recorded customer information into computer database for future reference.
- Confirmed customer orders through verbal communication with kitchen staff and management.
Education
Culinary Arts
Woodland Jobcorps
Laurel, MD09-2017
High School Diploma -
Benjamin Franklin
Coconut Grove FL05-2014
Skills
- Surveillance monitoring
- Access control
- Security officer training
- Incident documentation
- Crisis management
- Threat assessment
- Loss prevention expertise
- Entrance control
- Personnel protection
- Security training
- Situational awareness
- Critical thinking
- Problem-solving
- Time management
- Organizational skills
- Adaptability
- Conflict resolution
- Report writing
Languages
English
Professional
Certification
- Culinary Arts
- ServeSafe
- SC SLED Card
Accomplishments
- Top Employee Of The Month Allied Security
Affiliations
- Goes to Church
- Loves to Swim
- Hangout With Family
- Loves Dragon's
Timeline
Security Professional
Allied Universal Security Services
06.2025 - 04.2026
Team Member
Chik-Fil-A
04.2025 - 06.2025
Commander
Allied Universal Security Services
10.2024 - 04.2025
Cashier
Publix
02.2024 - 05.2025
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - 04.2024
Barista
Starbucks
08.2021 - 09.2022
Deli Clerk
Food Lion
02.2021 - 09.2021
Customer Service Representative
Publix
09.2020 - 02.2021
Team Member
CVS Pharmacy
07.2020 - 09.2020
Crew Member
Chipotle
07.2019 - 10.2019
Customer Service Representative
BI-LO
01.2019 - 09.2020
Cook
Lighthouse Senior Living
05.2017 - 01.2019
Food Preparation Worker
Panera Bread
09.2016 - 05.2017
To-Go Server
Glory Days Grill
02.2012 - 12.2014
Culinary Arts
Woodland Jobcorps
High School Diploma -
Benjamin Franklin