Jocelyn Coley
Durham,NC
Summary
Skilled Licensed Esthetician and Phlebotomist with a proven track record at Duke University Hospital, adept in state licensing compliance and patient care. Excelled in enhancing patient trust through expert venipuncture and compassionate communication. Achieved significant improvements in treatment outcomes and patient satisfaction, showcasing exceptional relationship building and management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
DrippyBlinksByJc LLC.
03.2020 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedure and service options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Handled busy schedules and stayed on top of key deadlines.
Inpatient Phlebotomist
Duke University Hospital
01.2024 - 06.2024
- Collected, labeled, and processed blood samples for various tests, ensuring accuracy and timely delivery to the laboratory.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Learned how to assign work assignments for the early morning draw and the hour draw. Answered the phone when problems presented themselves or when my team needed assistance with assigned work.
Inpatient Phlebotomist
Duke University Hosptial
10.2020 - 01.2021
- Provided phlebotomy services according to established standards and practices.
- Ensured compliance with safety protocols and infection control guidelines when performing blood draws. Maintained a clean and organized work area, always adhering to proper sanitation procedures. Conducted quality assurance tests on equipment used during blood draws to ensure the accuracy of results.
- Handled challenging situations professionally while maintaining patient confidentiality. Participated in continuing education activities to stay up to date on relevant industry trends. Responded promptly to callbacks from referring physicians regarding test results or additional information needed.
- Verified collection orders and communicated discrepancies to nurses. Delivered quality patient care by completing accurate and timely collection and transport of specimens according to established procedures.
Phlebotomy Intern
LabCorp
08.2020 - 12.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety, and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted capillary punctures when necessary for patients with unsuitable veins or special needs situations requiring alternative methods.
Cashier
CVS
05.2018 - 10.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Food and Beverage Attendant
Durham Performance Arts Center (DPAC)
07.2017 - 07.2019
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Streamlined beverage service, allowing for faster order turnaround and increased customer satisfaction.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
Cashier
Walgreens
02.2017 - 11.2018
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Psychology
East Carolina University- Online
Greenville, NC05-2028
No Degree - Esthetics Technology (Continuing Education)
Durham Technical Community College
Durham, NC05-2023
No Degree - Phlebotomy Certificate
Triple A Phlebotomy
Durham,NC 12-2019
No Degree - Nursing
Wake Technical Community College
Raleigh, NCNo Degree - Pre-Med
Univeristy of North Carolina At Pembroke
Pembroke, NCHigh School Diploma -
Riverside Highschool
Durham, NC06-2018
Skills
- State licensing compliance
- Infection control
- Relationship building and management
- Venipuncture
- Patient care
- Conflict resolution
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross - 245413946528
- NHA Certified Phlebotomy Technician (CPT) -R8L7S6W8
- North Carolina Board Of Cosmetic Art- E 26152
Timeline
Inpatient Phlebotomist
Duke University Hospital
01.2024 - 06.2024
Inpatient Phlebotomist
Duke University Hosptial
10.2020 - 01.2021
Phlebotomy Intern
LabCorp
08.2020 - 12.2020
Licensed Esthetician
DrippyBlinksByJc LLC.
03.2020 - Current
Cashier
CVS
05.2018 - 10.2019
Food and Beverage Attendant
Durham Performance Arts Center (DPAC)
07.2017 - 07.2019
Cashier
Walgreens
02.2017 - 11.2018
No Degree - Psychology
East Carolina University- Online
No Degree - Esthetics Technology (Continuing Education)
Durham Technical Community College
No Degree - Phlebotomy Certificate
Triple A Phlebotomy
No Degree - Nursing
Wake Technical Community College
No Degree - Pre-Med
Univeristy of North Carolina At Pembroke
High School Diploma -
Riverside Highschool
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