Summary
Overview
Work History
Education
Skills
References
Timeline
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Jocelyn David

Jocelyn David

Albuquerque,NM

Summary

Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Receptionist Administrator

Southwest Abatement
Albuquerque, NM
01.2022 - Current
  • Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Performed data entry and other administrative tasks to support departments.
  • Screened and responded to emails, messages and other correspondence.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.

Customer Service Advisor

Mister Car Wash
Albuquerque, NM
02.2021 - 01.2022
  • Helped large volume of customers everyday with a positive attitude.
  • Explained charges, fees, terms of sales and service agreements about monthly memberships.
  • Resolved concerns with products or services to help with retention and drive sales.

Shift Lead

Petco Animal Supplies Stores Inc.
Albuquerque, NM
03.2021 - 12.2021
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Resolved customer complaints and reported issues to senior management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Independence High School
Rio Rancho, NM
12.2019

Some College (No Degree) - Cosmetology

Paul Mitchell The School
Albuquerque, NM

Skills

  • Microsoft Word
  • Excell
  • Power Point
  • Google Drive
  • Google Docs

References

Vanitee Beyer

Office Manager - Southwest Abatement

Hilton Veit

Transportation Coordinator - Southwest Abatement 

Mariah Nemitz

Senior Sales Representative - OCO Biomedical

Timeline

Receptionist Administrator

Southwest Abatement
01.2022 - Current

Shift Lead

Petco Animal Supplies Stores Inc.
03.2021 - 12.2021

Customer Service Advisor

Mister Car Wash
02.2021 - 01.2022

High School Diploma -

Independence High School

Some College (No Degree) - Cosmetology

Paul Mitchell The School

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Jocelyn David