Jocelyn Diaz
Panera Bread
Lynn,MA
1
Certification
4
years of professional experience
Detail-oriented Customer Service Professional with a background in camp counseling and retail operations. Enhanced team efficiency and customer experiences through effective communication and time management skills. Achieved high levels of customer satisfaction by maintaining accuracy in cash handling and transaction processing, while resolving conflicts smoothly.
Work History
Cashier
3 Years 3 Months- Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
- Managed cash drawer, ensuring balanced and accurate cash handling throughout shifts.
- Assisted customers with menu selections, providing recommendations to improve dining experience.
- Resolved customer inquiries and complaints promptly to maintain high service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Adapted schedule to meet business demands and staffing needs. and extra shifts to meet business needs.
Hostess Trainer
2 Months- Trained new host staff on customer service protocols and operational procedures.
- Developed training materials that improved onboarding experience for new employees.
- Mentored team members in effective communication and conflict resolution techniques.
- Coordinated scheduling to optimize seating efficiency during peak hours.
Camp Counselor
4 Months- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Organized recreational activities that fostered personal growth and teamwork skills.
- Collaborated with staff to enhance program offerings based on camper feedback.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Camp Counselor
3 Months- Supervised daily activities to ensure camper safety and engagement.
- Developed and implemented age-appropriate educational programs for diverse groups.
- Monitored behavior and provided conflict resolution to enhance group dynamics.
- Facilitated team-building exercises to promote cooperation among campers.
- Trained new counselors on operational procedures and safety protocols.
- Conducted regular evaluations of camper progress to tailor support strategies.
- Engaged with children during activities to foster learning and social skills. of varying age, interest, skill, and developmental levels.
Education
High School Diploma
Associate of Applied Arts
Skills
Cash management
Money handling
Order processing
Refund processing
Returns processing
Cash drawer balancing
Order confirmation
Identity verification
ID checks
Inventory control
Fraud awareness
Customer service
Customer support
Problem solving
Time management
Team collaboration
Communication skills
Work ethic
Patience and empathy
Certification
- Licensed first aid - june of 2025
- food safety
- life guard
- cpr certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Interests
Community Cleanup
Avid Reader
I enjoy helping others and giving back to the community.
Supporting STEM education initiatives and mentorship programs.
Stand-up Paddleboarding (SUP)
I like working with my hands and fixing things.
Participating in cultural exchange programs and homestays.
Timeline
Hostess Trainer
Buffalo Wild Wings
10.2025 - 12.2025Read More
Camp Counselor
Ymca of Marblehead
05.2024 - 09.2024Read More
Cashier
Panera Bread
05.2023 - CurrentRead More
Camp Counselor
Demakes Ymca
06.2022 - 09.2022Read More
North Shore Community College
Associate of Applied Arts
Read More
Frederick Douglass Colligate Academy
High School Diploma
Read More