Jocelyn Donan

•Use hand-held RF scanners to pick items from different areas in the

warehouse.

• Use Excel to help coordinate priority picks for Must Ship By Date customer orders.

• Use Excel to research aged orders in order to locate the items and get

them shipped out.

• Earned the title of Coach allowing me to train seasonal hires on how to

properly perform outbound procedures.

• Consistently meet or exceed daily performance targets for order picking, putting and packing in the shipping department.

• Follow all safety protocols and procedures to maintain a safe working environment.

• Served as a member of the InFocus safety team, identifying and addressing workplace hazards to promote a safer work environment.

• Scanned boxes of product using RF scanner to the proper destination.

• Sorter Team - worked alongside team members to assure proper

production of the assembly line.

•Readied product pallets for optimal storage and shipment, carefully

organizing boxes and balancing weight.

• Inspected work areas for cleanliness and obstacles and removed cartons

and boxes to keep work areas organized and hazard-free.

• Evaluated supplies and product inventory to check for quality/quantity

and reporting issues to upper management.

• Offered exceptional customer service to differentiate and promote the company brand.

• Assisted in the quick and efficient checkout service of customers by helping to unload grocery items onto checkout stands.

• Bagged customers orders following load limits and proper standard procedures.

• Built customer confidence by actively listening to their concerns and giving appropriate feedback.

• Offered carryout service to customers.

• Acted as a personal shopper for customers who needed assistance.

• Conducted price checks.

• Took “go backs” to proper shelf locations.

• Gathered shopping carts from parking lot.

• Swept and mopped floors as well as cleaning up spills and other general housekeeping duties.

• Handled store opening, closing and day to day operations including the daily cash deposit.

• Resolved money discrepancies in drawer counts.

• Maintained effective relationships with associates and other managers.

• Handled staff concerns

• Responded and reported to district manager emails.

• Taking weekly district conference calls.

• Trained newly hired associates to be cashiers.

• Oversaw employee performance, corrected problems and increased efficiency in the front counter service.

• Handling customer complaints and providing additional service when necessary.

• Responded to customer concerns with friendly and

knowledgeable service and solved issues promptly and effectively.

• Completed balloon orders and walk-ins on busy weekends

• Responsible for reordering inventory for the 3-aisle birthday zone when below predetermined levels.

• Head merchandiser in charge of designing displays to deliver interactive, engaging and memorable store experiences for shoppers in the seasonal zone as well as reorganizing the aisle for every holiday.

• Completed the pack away process for the ending season.

• Received and staged freight.

• Stocking and replenishing merchandise according to store merchandising layouts.

• In charge of leading and overseeing “Party Time”- 4

hours of everyday that floor employees use to focus solely on providing exceptional hands on customer service.

• Oversaw store inventories once a year.

• Enforced loss prevention policy and awareness on the floor to control external shrink.

• Accurately picked online orders for in-store pick-up and performed the daily pick-up order audit.

• Recovered and completed go backs at the end of the day.