Jocelyn Edwards
Wentzville,MO
Summary
Results-driven and goal-oriented leader with over three years in the retail management industry. Skilled in operations management, team leadership, and delivering exceptional customer experiences. Adept at fostering long-term relationships with clients and staff while creating engaging environments that enhance productivity and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part-Time Key Holder
Lucky Brand
Chesterfield, MO
06.2024 - 01.2025
- Oversaw daily operations, ensuring store functionality and team efficiency
- Managed opening and closing procedures, including cash handling and security
- Delivered personalized customer service, cultivating long-term client relationships
- Supported visual merchandising by maintaining and updating displays
- Trained team members to meet and exceed sales goals
Assistant Manager
Fossil Group, Inc.
Chesterfield, MO
03.2023 - 06.2024
- Led a team of 10+ employees during peak retail seasons, exceeding sales targets
- Enhanced the customer experience through tailored service
- Managed store performance metrics, including sales, UPT, and ADS
- Performed managerial duties, including resolving customer issues, training staff, and handling operations
Server/Bartender/Trainer
Red Robin
Chesterfield, MO
04.2021 - 01.2024
- Delivered exceptional service across roles as server, bartender, and trainer
- Memorized and prepared over 50 cocktail recipes, elevating the dining experience
- Trained new hires, ensuring consistency in service and teamwork
Assistant Manager
Michael Kors
St. Louis, MO
12.2021 - 03.2023
- Promoted from Sales Associate to Assistant Manager within 18 months
- Directed store operations, including inventory management, visual merchandising, and floor sets
- Built long-term client relationships through personalized outreach and styling sessions
- Trained employees and fostered a collaborative work environment
- Handled financial responsibilities such as bank deposits and sales reporting
Sales Associate
Michael Kors
Chesterfield, MO
02.2021 - 11.2021
- Delivered personalized customer service to meet client needs
- Managed stockroom organization and inventory processing
- Assisted in visual merchandising to enhance the in-store shopping experience
Education
Associate’s Degree - General Studies
St. Charles Community College
Saint Peters, MO05.2022
High School Diploma -
Wright City High School
Wright City, MO02.2020
Skills
- Leadership & Team Management
- Customer Relationship Building
- Retail Sales & Merchandising
- Conflict Resolution & Team Building
- Inventory Management & Stocking
- POS System Operations
- Visual Merchandising
- Microsoft Office Suite (Excel, Word, Outlook)
- Opening and closing coordination
- Store recovery processes
- Bank deposits
- Store maintenance
- Scheduling coordination
- Inventory monitoring
- Personnel scheduling
- Store operations oversight
Certification
- CPR Certification
- Proficient in Spreadsheets (Microsoft Excel)
- Bartending Certification
- Retail Customer Service and Sales Skills
Timeline
Part-Time Key Holder
Lucky Brand
06.2024 - 01.2025
Assistant Manager
Fossil Group, Inc.
03.2023 - 06.2024
Assistant Manager
Michael Kors
12.2021 - 03.2023
Server/Bartender/Trainer
Red Robin
04.2021 - 01.2024
Sales Associate
Michael Kors
02.2021 - 11.2021
Associate’s Degree - General Studies
St. Charles Community College
High School Diploma -
Wright City High School
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