Jocelyn Escobedo
Caldwell,ID
Summary
Dependable worker with a heart for hospitality, ready to excel in a fast-paced environment. Willing to take on any task and demonstrate exceptional results both as a collaborative team member and when working independently. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barback
Craft Lounge
Caldwell
08.2024 - Current
- Maintained a clean and organized bar area by clearing glassware, sanitizing surfaces, and ensuring floors remained debris-free.
- Assisted bartenders during peak hours by ensuring a steady supply of polished glassware and clean tools, including strainers, jiggers, and shakers.
- Helped maintain seamless service flow by promptly replenishing essential cocktail ingredients at the request of bartenders.
- Boosted guest satisfaction by providing tailored cocktail and liquor recommendations.
- Collaborated with bartenders to set up and organize the bar before service, ensuring a smooth and efficient start to operations.
- Memorized craft cocktail recipes to independently prepare and serve drinks during bartender absences, ensuring uninterrupted service.
- Supported end-of-shift bar closing procedures, including the lawful storage of open bottles in accordance with state alcohol regulations.
Server
Craft Lounge
Caldwell, ID
08.2024 - Current
- Enhanced customer experience by providing in-depth knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Adhered to safe alcohol service procedures by checking identification, ensuring compliance with legal drinking age regulations, and monitoring guests for signs of overconsumption.
- Consistently achieved sales goals by promoting high-profit menu items and daily specials, driving revenue and enhancing customer experience.
- Maintained high customer satisfaction by effectively resolving complaints and concerns in a timely and professional manner.
- Worked closely with fellow servers, kitchen staff, and other team members to ensure seamless service and precise order execution.
Bakery Associate
Walmart Inc.
Nampa, ID
09.2023 - 05.2024
- Skillfully wrote personalized messages for Customers at their request, utilizing frosting tips and other bakery equipment.
- Communicated with customers to determine their preferences before placing orders for custom cakes and other baked goods.
- Packaged freshly baked bread, donuts, pastries, and muffins to ensure quality and presentation for customers.
- Arranged and stocked display cases with fresh bakery products before store hours to elevate visual appeal and ensure customer satisfaction.
- Supported inventory control by calculating production quantities, accounting for daily demand and upcoming holidays to optimize stock levels and meet customer needs effectively.
- Ensured cleanliness in workspaces by regularly sanitizing surfaces and equipment to maintain high standards of hygiene and safety.
Food Courier
Uber Technologies Inc.
Meridian, ID
07.2021 - 09.2023
- Provided customers with a personable and professional delivery experience, consistently delivering orders with a friendly and customer-focused approach.
- Demonstrated excellent communication skills by engaging with customers and restaurant staff via speech, text, and phone calls, ensuring seamless order delivery.
- Attentively followed customer-specific requests, specifications, and instructions throughout the delivery process, ensuring exceptional attention to detail and customer satisfaction.
- Swiftly offered effective solutions and assistance to customers in resolving delivery-related issues, creating a positive experience.
- Consistently achieved on-time food deliveries while maintaining a strong focus on safe vehicle operations.
Warehouse Associate
Amazon Fulfillment Center
Nampa, ID
12.2020 - 06.2021
- Maintained a safe work environment by responsibly operating company tools and equipment, strictly adhering to OSHA safety standards.
- Effectively transported large volumes of merchandise utilizing pallet jacks, dollies, and hand trucks
- Organized and assembled orders, prioritizing efficient packaging techniques to ensure secure and timely shipments.
- Performed efficient processing of incoming merchandise, promptly integrating items into warehouse inventory upon arrival.
Education
Associate Of Applied Science - Drafting Technology
College of Western Idaho
Nampa, ID05.2027
High School Diploma -
Caldwell High School
Caldwell, ID05.2019
Skills
- Teamwork & collaboration
- Hospitality
- Order processing
- Quality assurance
- Inventory management
- Suggestive selling
- Bilingual
Certification
TIPS Commercial On-Premise Alcohol Server Training
Timeline
Barback
Craft Lounge
08.2024 - Current
Server
Craft Lounge
08.2024 - Current
Bakery Associate
Walmart Inc.
09.2023 - 05.2024
Food Courier
Uber Technologies Inc.
07.2021 - 09.2023
Warehouse Associate
Amazon Fulfillment Center
12.2020 - 06.2021
Associate Of Applied Science - Drafting Technology
College of Western Idaho
High School Diploma -
Caldwell High School