Jocelyn Figueroa
Bronx
Summary
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Sever
Texas Roadhouse
New Rochelle, NY
01.2022 - Current
- Recorded food and drinks and served customer requests to a high standard - Maintained full product knowledge of menu and specials -Made suggestions to customers based on preferences -Always mindful of sanitation and safety considerations when handling food
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Personal Assistant
Reliable Home Delivery
Providence, RI
08.2021 - 12.2021
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
Seasonal Sales Associate
Hennes & Mauritz
The Bronx, NY
05.2021 - 08.2021
- Welcomed customers and provided excellent customer service on a daily basis Maintained the -cleanliness of the front end of the store and aisles according to store policy Assist customers with item -selection, and purchases based on needs and questions Collected payments and made a change for -cash transactions
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Applied Science - Medical Administration
Monroe College
Skills
- COMPUTER SKILLS
- Proficient in
- Cool Under Pressure
- Adaptable and Flexible
- Microsoft Word, Excel, and PowerPoint
- Bill Computation
- Customer Service and Rapport
- Transactions and Cash Handling
Languages
Spanish
Full Professional
Timeline
Sever
Texas Roadhouse
01.2022 - Current
Personal Assistant
Reliable Home Delivery
08.2021 - 12.2021
Seasonal Sales Associate
Hennes & Mauritz
05.2021 - 08.2021
Associate of Applied Science - Medical Administration
Monroe College