Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jocelyn Garcia

Wilmington,CA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Knowledgeable Dental Assistant with expertise in supporting office personnel and dentists to care for patients. Detail-oriented in sterilizing and cleaning tools, equipment and surfaces. Ready to further develop skills and tackle new challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate/Coordinator

TJ MAXX
06.2021 - Current
  • Takes an active role in training and mentoring Associates on front-end principles using appropriate company resources and tools
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Provides and accepts ongoing recognition and constructive feedback
  • Promotes credit and loyalty programs during customer interactions
  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Dental Assistant

Giahi Dental
05.2022 - 09.2022
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Sterilized rooms and daily prepped equipment and instruments for procedures.

Cashier/Crew Trainer

McDonald’s
11.2019 - 06.2021
  • Managed the front counter and drive-thru during peak hours to ensure the smooth operation of the restaurant
  • Provided excellent customer service by greeting customers, taking orders, and serving food promptly
  • Performed other duties assigned by management such as training new employees, which helped me obtain my leadership skills

Education

Associate of Arts - Social Sciences

El Camino College
Torrance, CA
06.2024

Dental Assistant -

SoCalRoc
2300 Crenshaw Blvd, Torrance, CA 90501
05.2022

High School Diploma -

Narbonne High School
24300 S Western Ave, Harbor City, CA 90710
06.2021

Skills

Dental Assistant:

  • I provide clinical and customer support in a family-focused dental office Greet and guide patients to exam rooms, assist hygienists in recording and x-ray processing, and manage all in-house lab work and maintenance
  • Exam room preparation: Sanitize, stock, and maintain patient exam rooms, sterilize and restock tools and equipment, ensuring a safe and comfortable patient experience
  • Office management: My capability to act as a backup receptionist Answer phones, direct patient questions, schedule appointments, check in/check out and bill patients Inventory and order exam, lab and office supplies
  • Completed the training and obtained licensure in traditional/digital x-ray training for practices new dentrix radiography system
  • Safety and Sanitation
  • Charting
  • Radiographic Exams
  • Educating Parents
  • Book Keeping
  • Infection Control Maintenance
  • Patient Relationships
  • Patient Charting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

CPR/ BLS January 2022 License

Dental Practice Act March 2022 License

Infection Control March 2022 License

Dental Radiology April 2022 License

Foundation of Clinical Dentistry May 2022 License

HIPPA May 2022 License

Dental Assisting Program June 2022 Diploma

Timeline

Dental Assistant

Giahi Dental
05.2022 - 09.2022

Retail Sales Associate/Coordinator

TJ MAXX
06.2021 - Current

Cashier/Crew Trainer

McDonald’s
11.2019 - 06.2021

Associate of Arts - Social Sciences

El Camino College

Dental Assistant -

SoCalRoc

High School Diploma -

Narbonne High School

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Jocelyn Garcia