Jocelyn Garcia
Chicago,IL
Summary
Dedicated professional with 3 years in customer service and animal care, demonstrating strong client communication and collaborative skills. Experienced in animal handling, medical support, and shelter operations, ensuring a safe environment while providing exceptional service. Committed to contributing knowledge and skills to a team-oriented organization.
Overview
5
5
years of professional experience
Work History
Animal Care Specialist
ANTI CRUELTY SOCIETY
Chicago, IL
06.2025 - Current
- Cleaned and disinfected dog, cat, and small animal kennels/cages, promoting a safe and healthy environment for all animals.
- Walked dogs at least 3 times daily, enhancing their socialization and overall well-being.
- Prepare and feed dogs and cats throughout the shelter.
- Conducted adoption consults and reviewed medical/behavior records with adopters, facilitating informed pet placements.
- Make follow-up calls to potential adopters and fosters.
- Train volunteers on handling techniques so they can safely handle and walk dogs.
- Train volunteers on cleaning procedures for the cat holding room.
- Work at the front desk as a receptionist, assisting guests and directing them throughout the shelter.
- Served as a translator to assist with communication around the shelter.
Veterinary Assistant
ABBOT ANIMAL HOSPITAL
Chicago, IL
06.2024 - 06.2025
- Assisted veterinarians and vet techs with examinations, surgeries, and other medical procedures.
- Administered vaccines, prepared medications, and supported treatment procedures.
- Performed dental cleanings (scaling and polishing) for dogs and cats.
- Conducted patient intake by recording vital signs and gathering medical history.
- Provided daily care for animals, including walking, feeding, and monitoring health.
- Cleaned and disinfected cages, kennels, exam rooms, and surgical instruments.
- Managed appointments, answered phones, and checked patients out.
Customer Service Associate
WALGREENS
Chicago, IL
01.2022 - 03.2024
- Provided excellent customer service in a fast-paced retail environment.
- Coordinated same-day order processing, ensuring timely fulfillment and enhancing customer satisfaction. and ensured timely delivery to customers.
- Operated cash register and handled cash, cards, and EBT transactions accurately.
- Operated photo department, printing photos and passport pictures and processing FedEx orders with attention to detail.
- Maintained store cleanliness by stocking shelves, organizing products, and assisting customers.
- Executed inventory intake procedures to accurately track stock levels. and helped keep inventory accurate.
Education
Veterinary Assistant Program -
ANIMAL BEHAVIOR COLLEGE
Chicago, IL06-2024
High School Diploma -
THOMAS KELLY HIGH SCHOOL
Chicago, IL06-2020
Skills
- Animal Handling & Care
- Vaccinations & Medications
- Pet dental care
- Medical Support
- Sanitation practices
- Record Keeping
- Appointment Scheduling
- Front Desk & Reception
- Customer Service
- Teamwork
- Behavior assessment
- Communication skills
Timeline
Animal Care Specialist
ANTI CRUELTY SOCIETY
06.2025 - Current
Veterinary Assistant
ABBOT ANIMAL HOSPITAL
06.2024 - 06.2025
Customer Service Associate
WALGREENS
01.2022 - 03.2024
Veterinary Assistant Program -
ANIMAL BEHAVIOR COLLEGE
High School Diploma -
THOMAS KELLY HIGH SCHOOL