Jocelyn Garcia
Starbucks
CICERO,IL
2
Languages
7
years of professional experience
Proven shift supervisor with a strong background in conflict resolution and customer satisfaction. Demonstrated ability to train and mentor staff, enhancing team performance and operational efficiency.
Work History
Shift Supervisor
2 Years 3 Months- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on company standards and best practices.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Team Manager
5 Years 1 Month- Led team of associates in delivering exceptional customer service and maintaining high operational standards.
- Implemented process improvements that reduced wait times and increased order accuracy.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma
No Degree - Accounting And Finance
Skills
Customer-oriented
Conflict resolution
Schedule coordination
Scheduling coordination
Problem-solving
Positive attitude
Strong verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
05.2024 - CurrentRead More
Team Manager
Panera Bread
04.2019 - 05.2024Read More
Morton East High School
High School Diploma
Read More
Morton College
No Degree from Accounting And Finance
Read More