Jocelyn Gates

• Monitored and documented internal controls for mailroom and billing, focusing on compliance with established company policies and regulatory guidelines.
• Compiled and organized necessary documentation while effectively responding to audit inquiries to support internal audit activities during annual audit cycles.
• Executed preparation and posting of weekly cash receipt journal entries, including direct deposits, while reconciling multiple bank accounts across various entities.
• Managed preparation of closing entries and reconciliation of over 20 subledger accounts to maintain integrity of financial records.
• Executed full-cycle unclaimed property management, including reconciliations and due diligence, to maintain regulatory compliance across multiple entities.
• Oversaw daily claim center accounting functions, facilitating voids, write-offs, special handling instructions, direct deposit setups, and check image retrieval to support adjuster operations.
• Oversee claims check intake and recovery processing, coordinating with the mailroom and entering recoveries into ClaimCenter or the general ledger.
• Maintain the Special Checks inbox, resolving requests for voids, check copies, and other accounting inquiries from internal and external person(s).
• Handle all incoming accounting mail and prepare monthly unclaimed property letters through BillingCenter.
• Engaged with adjusters, mailroom, billing, and internal teams to identify and rectify discrepancies, supporting accurate financial processing.

Accounts Payable

• Managed high-volume invoice processing to maintain financial integrity and operational efficiency.
• Implemented structured processes for labeling, scanning, and organizing invoices, ensuring compliance for audit purposes.
• Managed vendor file maintenance and secured necessary documentation.
• Processed and dispatched checks to ensure timely payments. Reconciled daily cash transactions to maintain accurate financial records.

Accounts Receivable

• Posted customer payments and applied transactions accurately.
• Generated and reviewed aging reports.
• Assisted with monthly bank reconciliations.
• Contacted customers to collect payments and resolve discrepancies.

• Executed high-quality customer service delivery in a fast-paced environment.
• Executed cash handling procedures while operating POS systems to support efficient sales operations.
• Oversaw drive-thru and front-counter operations to ensure efficient service delivery.
• Facilitated opening and closing procedures while managing catering orders.

• Delivered exceptional customer service for bakery orders, ensuring client satisfaction.
• Conducted detailed checks to ensure accuracy in pricing and inventory levels.
• Managed cash register operations, ensuring compliance with financial protocols and accuracy in cash handling.
• Maintained a clean and organized environment while adhering to established closing protocols.

• Processed ticket sales and season passes efficiently. Assisted customers with inquiries regarding ticket options. Supported team in maintaining accurate sales records.
• Monitored cash flow and payment processes to maintain security and prevent discrepancies.
• Maintained a secure environment in locker areas to promote user safety and satisfaction.
• Coordinated communication efforts with guests and management to foster a positive experience and resolve issues efficiently.
• Administered comprehensive surveys to park guests, focusing on data acquisition for operational improvements.
• Addressed guest inquiries and concerns, providing timely and effective customer service solutions.