Jocelyn Gilbert

• Reviewed claim files to determine coverage, liability, and next steps.
• Investigated losses by gathering statements, documents, and supporting evidence.
• Communicated claim status updates clearly with policyholders, vendors, and internal teams.
• Evaluated policy language to ensure accurate, compliant claim decisions.

• Investigated auto and property claims to determine coverage, liability, and settlement eligibility
• Reviewed policy language and claim documentation to ensure accurate, compliant claim decisions
• Bodily Injury

Reviewed medical bills and records.

Settled Medical Claims for Kentucky Personnel Injury.

Customer service communication and production.

• Reviewed auto and property claims to determine coverage, settled property damage for policyholders and claimants.
• Communicated claim status and resolution options with policyholders, agents, and third parties..
• Documented claim activity accurately in claims systems and case files.

• Investigated claim details, gathered supporting documentation, and determined coverage eligibility
• Reviewed policy language and loss reports to ensure accurate claim handling
• Communicated with policyholders, claimants, and vendors to clarify information and next steps
• Documented claim activity in claims systems with precision and consistency

• Investigated claims details, reviewed policy coverage, and documented findings in claims management systems.
• Communicated with policyholders, claimants, and vendors to gather information and resolve claim questions.
• Evaluated loss reports and supporting records to determine claim validity and next steps.
• Processed routine claim updates, maintaining accurate files and timely status changes.