Jocelyn Gomes

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

• Observation: Im very observant and like to learn from everyone around me, learn different techniques from everyone from my job and help others as well
• Customer Service: dealt with a lot of customers and a lot of challenges through the years so i know what comes with customer service but will do everything that is possible to help the customer resolve their inquiries
• High-Volume Communication: Managed a high volume of daily customer interactions with a friendly, professional demeanor, ensuring every guest felt prioritized
• Listening: "In my experience, helping a customer means listening more than talking. Whether I was handling a return as a cashier or ensuring a room was perfect as a housekeeper, I learned that attention to detail is a form of customer service. In a leasing office, I’ll apply that by making sure every prospect feels heard and every apartment looks move-in ready