Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jocelyn Gonzalez

Bellwood,IL

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ILC

Trinity Services
Des Plaines, IL
11.2024 - Current
  • Maintain a high level of professionalism and calmness with personnel, even in high-stress situations.
  • Ensure that all safety protocols are followed in accordance with agency policies and procedures.
  • Educate clients on coping strategies and life skills for improved independence.
  • Facilitate social activities to enhance client engagement and interaction.
  • Provide emotional and practical support to individuals with learning disabilities in a residential setting.
  • Monitor clients progress and report changes to the supervisory team.

Night Monitor

Abraxas Youth And Family Services
Woodridge, IL
02.2020 - 11.2024
  • Implemented emergency procedures during drills and real situations to protect residents.
  • Documented incidents and resident behaviors in daily logs for staff review.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Reported any damages or suspicious behavior observed during patrols to management immediately.
  • Inspected common areas for cleanliness and safety hazards regularly throughout the shift.
  • Recorded details of all overnight activities in an incident report.

Quality Control Specialist

Best Foot Forward
Hillside, IL
12.2016 - 02.2020
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Implemented quality control measures to uphold company standards.
  • Monitored call center operations to ensure adherence to company policies and procedures.
  • Performed regular audits of call center activities to ensure adherence to established protocols.

Receptionist

Bellwood Developmental Center
Bellwood, IL
01.2014 - 12.2016
  • Managed front desk operations and ensured smooth visitor check-in processes.
  • Answered multi-line phone system and directed calls to appropriate departments.
  • Maintained organized filing system for client records and important documents.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

CNA

Best Step Academy
Westchester, IL
11-2024

High School Diploma -

Proviso West
Hillside, IL
07-2011

Skills

  • Bilingual English and Spanish
  • Problem solver
  • First Aid/CPR
  • Adaptability
  • Fast learner
  • Excellent communication skills
  • Team player
  • Quality assurance
  • Record management
  • Excellent computer skills
  • Networking
  • Calm and effective under pressure
  • Documentation skills
  • Safety protocol compliance

Languages

Spanish
Full Professional

Certification

  • Nursing Assistant Nov,2024
  • CPI
  • CPR

References

References available upon request.

Timeline

ILC

Trinity Services
11.2024 - Current

Night Monitor

Abraxas Youth And Family Services
02.2020 - 11.2024

Quality Control Specialist

Best Foot Forward
12.2016 - 02.2020

Receptionist

Bellwood Developmental Center
01.2014 - 12.2016

CNA

Best Step Academy

High School Diploma -

Proviso West

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