Jocelyn Gutierrez
Inglewood
Summary
Dedicated professional with a strong work ethic and exceptional interpersonal skills. Recognized for cultivating team relationships and delivering high-reliability projects. Capable of prioritizing tasks effectively and thriving in both team and independent settings. Eager to embrace new challenges and quickly master new skills.
Overview
6
6
years of professional experience
Work History
DELIVERY DRIVER
Amazon Flex
Los Angeles
12.2021 - 09.2024
- Executed rush deliveries under tight deadlines, ensuring timely receipt of packages to meet customer expectations.
- Resolved customer concerns regarding packages, enhancing satisfaction and trust.
- Communicated with customers via phone and in person to ensure clarity on delivery status and address inquiries.
- Carefully loaded items into the delivery vehicle to prevent damage during transport.
- Read and understood maps, as well as written and verbal directions.
- Followed all company policies and procedures during my shift.
PICKER PACKER
Best Buy Warehouse
Los Angeles
08.2020 - 11.2021
- Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system.
- Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.
- Promoted the use of RF scanners to quickly pick items and place them in the appropriate bins, reducing fulfillment errors.
- Double-checked packing slips and other paperwork to ensure that items requested by clients were properly packaged.
- Improved delivery efficiency by labeling and organizing containers correctly.
- Willingly worked extra hours and shifts to meet tight shipping deadlines during busy periods.
LINE SUPERVISOR
Cal-Western Manufacturers
Gardena
08.2018 - 03.2020
- Inspected and reviewed products to ensure quality standards were met.
- Verified product specifications to ensure correct materials were used.
- Worked with internal teams to streamline materials handling, production, and shipping operations.
- Conducted training sessions for team members to enhance skills and knowledge.
- Making sure all the products that we were used are the right ones.
- Monitored daily production operations and identified areas for quality and efficiency improvements.
Education
Some college - English Language and Literature
Culver City Adult School
Culver City, CASkills
- Route navigation
- Delivery logistics
- Order picking and processing
- Order verification
- Time management
- Materials preparation
- Customer service
- Team collaboration
- Team working
- Adaptability
- Supervision
- Punctual and reliable
- Organization
Timeline
DELIVERY DRIVER
Amazon Flex
12.2021 - 09.2024
PICKER PACKER
Best Buy Warehouse
08.2020 - 11.2021
LINE SUPERVISOR
Cal-Western Manufacturers
08.2018 - 03.2020
Some college - English Language and Literature
Culver City Adult School