JOCELYN HERRERA
Bakersfield,CA
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Warehouse Worker/ Office Clerk
Galland's Institutional Food
07.2022 - Current
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Operated pallet jacks and material moving equipment to receive and transport items.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Receptionist
Howard Johnson Inn
08.2021 - 02.2022
- Scheduled and confirmed reservations
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Customer Service Cashier
Bravos Char Burger
06.2018 - 07.2021
- Collected credit card and cash payments to complete transactions for customer orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Military Cadet Program
Bakersfield Sea Cadets
08.2016 - 06.2020
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring
- Encouraged people to be active in community through organizational events and projects
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Coordinated with other intelligence agencies to share information and resources.
- Maintained required level of proficiency in use of firearms.
- Gave individual evaluations based on fitness and combat readiness.
Education
Associate of Science - Administration Of Criminal Justice
Bakersfield College
2023
Skills
- Bilingual
- Problem-Solving
- Honest and Dependable
- Sorting and Labeling
- Cash Handling
- Time Management
- Active Listening and Communication
Timeline
Warehouse Worker/ Office Clerk
Galland's Institutional Food
07.2022 - Current
Receptionist
Howard Johnson Inn
08.2021 - 02.2022
Customer Service Cashier
Bravos Char Burger
06.2018 - 07.2021
Military Cadet Program
Bakersfield Sea Cadets
08.2016 - 06.2020
Associate of Science - Administration Of Criminal Justice
Bakersfield College
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