Jocelyn Hidalgo
Rio Rico,AZ
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
CNA
Concentric Agency
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provide nursing services to different healthcare facilities or organizations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Hospice Aide/ CNA
Soulistic Hospice
12.2023 - 03.2024
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
Receptionist
United Community Health Center
Green Valley, AZ
05.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Certified Nursing Assistant
Beehive Homes Assisted Living
02.2023 - 06.2023
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
Warehouse Associate
Amazon
09.2022 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
Barista
Starbucks
07.2022 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Sous Chef
Tubac Stables Ranche Grille
05.2021 - 08.2021
- Supervised kitchen food preparation in demanding, high-volume environments.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Education
CNA License - Medical Field
Arizona Medical Training Institute
Tucson, AZ03.2023
CPR Certification -
CPR Tucson
Tucson, AZ09.2022
Fingerprint Clearance Card -
State of Arizona Department of Public Safety
Tucson, AZ08.2022
High School Diploma -
Rio Rico High School
Rio Rico, AZ05.2022
Skills
- Collecting Vital Signs
- Performing Patient Intakes
- Calm and Level-Headed Under Duress
- Preparing Meals
- Problem Solving
- Bilingual
- Dependable
- Quick Problem Solver
- Observation Documentation
- Feeding Assistance
- Needs Determination
- Emotional and Social Support
- Valid Arizona Driver's License
- Responsible
- Team-oriented worker
Timeline
CNA
Concentric Agency
03.2024 - Current
Hospice Aide/ CNA
Soulistic Hospice
12.2023 - 03.2024
Receptionist
United Community Health Center
05.2023 - 08.2023
Certified Nursing Assistant
Beehive Homes Assisted Living
02.2023 - 06.2023
Warehouse Associate
Amazon
09.2022 - 01.2023
Barista
Starbucks
07.2022 - 08.2022
Sous Chef
Tubac Stables Ranche Grille
05.2021 - 08.2021
CNA License - Medical Field
Arizona Medical Training Institute
CPR Certification -
CPR Tucson
Fingerprint Clearance Card -
State of Arizona Department of Public Safety
High School Diploma -
Rio Rico High School