Jocelyn Iglesias
North Hollywood,CA
Summary
Detail-oriented Lead Phlebotomist and Customer Service Representative with 6+ years of experience in fast-paced healthcare and customer service environments. Experienced in venipuncture, capillary collections, specimen processing, patient interaction and front office support. Skilled in maintaining accurate records, resolving customer concerns, and following HIPPA, OSHA, and laboratory safety standards. Recognized for professionalism, strong communication, and the ability to multitask in high-volume environments.
Overview
8
8
years of professional experience
Work History
Lead Phlebotomist / CSR
Quest Diagnostics
Glendale, CA
05.2022 - 08.2025
- Performed venipuncture and capillary collections on patients of all ages while maintaining patient comfort and professionalism.
- Collected and processed patient specimens to ensure accuracy and compliance with laboratory safety regulations.
- Coordinated workflow in a high-volume patient setting to support efficient specimen processing and turnaround times.
- Trained and monitored new phlebotomy staff on collection procedures and patient interaction to enhance workflow efficiency.
- Scheduled appointments, answered patient inquiries, and resolved concerns professionally in a fast-paced clinical environment.
- Ensured specimen integrity through proper handling, labeling, storage, and transportation procedures.
- Supported compliance with HIPAA, OSHA, and laboratory quality assurance standards.
Customer Service Representative
Big 5 Sporting Goods
Studio City, CA
08.2020 - 03.2022
- Trained new staff on company policies, product information, and customer expectations to enhance service quality.
- Resolved returns, exchanges, and customer concerns with professionalism and efficiency to ensure customer satisfaction.
- Maintained organized displays and assisted with promotional sales events to support store operations and enhance customer engagement.
Sales Associate
Kohls Department Store
Sun Valley, CA
02.2018 - 04.2020
- Delivered friendly customer service, guiding customers in merchandise selection and purchasing options to enhance their shopping experience.
- Organized sales-floor displays and merchandise areas, fostering an efficient and inviting shopping environment.
- Addressed customer questions and concerns promptly, ensuring a professional and positive atmosphere.
Education
High School Diploma -
Polytechnic Senior High School
Sun Valley, CACertified Phlebotomy Program -
University of California
CASkills
- Medical Office Administration
- Appointment Scheduling
- Customer Service
- Data Entry
- Patient Registration
- Specimen Processing
- HIPAA & OSHA Compliance
- Multitasking & Time Management
- Problem Solving
- CPR/BLS Certified
Languages
Spanish - Fluent
Timeline
Lead Phlebotomist / CSR
Quest Diagnostics
05.2022 - 08.2025
Customer Service Representative
Big 5 Sporting Goods
08.2020 - 03.2022
Sales Associate
Kohls Department Store
02.2018 - 04.2020
High School Diploma -
Polytechnic Senior High School
Certified Phlebotomy Program -
University of California