Jocelyn Jacome
Katy
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Associate
Walmart
Katy
05.2025 - 04.2026
- Handled customer inquiries and resolved issues effectively.
- Participated in inventory management and stock replenishment tasks.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets. .
- Handled customer complaints in a professional manner.
- Completed day-to-day duties accurately and efficiently.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Built and maintained relationships with peers and upper management to drive team success.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
Caregiver, Special Needs
Health Care Service Corporation
Houston
06.2020 - 05.2025
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Facilitated communication between clients, family members and medical staff.
- Assisted in the development of life skills such as communication and mobility.
Food Service Worker
Chic-Fil-A
Houston
11.2023 - 02.2024
- Organized take-out orders for customers who requested them.
- Prepared beverages such as coffee, tea, soda.
- Ensured that all foods were prepared according to health department regulations.
- Served meals to customers in a friendly and courteous manner.
- Replenished condiments at customer tables as needed.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Cleaned kitchen areas, equipment and utensils.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Utilized point-of-sale systems for taking orders from customers.
- Performed opening and closing duties as assigned by management.
- Assisted in the preparation of food items according to recipes and instructions.
Warehouse Worker
Warehouse Stationery
Houston
04.2022 - 09.2023
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Collaborated closely with other departments on special projects as needed.
- Inspected damaged goods prior to disposal or return to vendor.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected incoming shipments for damage or discrepancies.
Security Site Supervisor
NRG
Houston
01.2023 - 03.2023
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Monitored access control systems, CCTV footage, and alarm systems.
Global Marine Power LLC
Karen
Katy
- Answering phone calls.
- Replying to emails.
- Do labels
- Send emails
- Make sure everything is in the system.
- Memorized [Area of expertise] policies and led training for company personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Cleaning Services
cleaning
01.2024 - 02.2025
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Tested machines and made minor adjustments, keeping equipment functional.
- Cleaned machine filters and lubricated equipment.
Education
High School Diploma -
Skills
- Customer Engagement
- Bilingual (English and Spanish)
- Relationship Building
- Time management
- Customer service
- Inventory management
- Housekeeping tasks
- Multitasking and organization
- Team collaboration
- Effective communication
- Fast Learner
- Order management
- Point of sale operation
- Customer interaction
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
Medical School College
Languages
Spanish/English
Timeline
Sales Associate - Walmart
05.2025 - 04.2026
Cleaning Services - cleaning
01.2024 - 02.2025
Food Service Worker - Chic-Fil-A
11.2023 - 02.2024
Security Site Supervisor - NRG
01.2023 - 03.2023
Warehouse Worker - Warehouse Stationery
04.2022 - 09.2023
Caregiver, Special Needs - Health Care Service Corporation
06.2020 - 05.2025
High School Diploma - High School Diploma,
Global Marine Power LLC - Karen