Jocelyn J. Reynolds
Birmingham,Alabama
Summary
Sports administration student and collegiate athlete with practical experience in athletic operations and event management. Demonstrated success in supporting team operations, coordinating events, and effective communication in dynamic sports settings. Actively pursuing opportunities in collegiate athletics and compliance.
Overview
5
5
years of professional experience
Work History
Incoming Customer Success Intern
Swimmingly
05.2026 - 07.2026
- Facilitated customer success operations and streamlined client onboarding processes.
- Resolved customer inquiries via email and phone to ensure satisfaction.
- Guided sports organizations in leveraging platform tools for enhanced management.
Event Operations Staff
SEC
05.2026 - 05.2026
- Managed credentialing table at entry gates, verifying passes and cutting unauthorized access to restricted areas.
- Assisted in coordinating game-day operations and logistics to ensure seamless event flow.
- Supported fan engagement initiatives and executed events to enhance overall attendee experience.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
Vice President, Student-Athlete Advisory Committee (SAAC)
Southern Illinois University
Carbondale, IL
08.2025 - 05.2026
- Led planning and execution of events and community service programs
- Facilitated communication between student-athletes and athletic department leadership
- Organized athletics banquet, delivering speech to audience of 300
- Coordinated committee operations and initiatives alongside SAAC President
Head Swim Coach
Vestavia Country Club
Vestavia Hills, AL
05.2024 - 08.2025
- Coached swimmers ages 4-15 to enhance skill development and foster teamwork
- Organized and managed swim meets, overseeing event logistics to ensure smooth execution
- Communicated with parents and staff to facilitate program success and address participant needs
Nutrition Associate
Square 1 Nutrition
Hoover, AL
09.2021 - 07.2023
- Trained new employees while overseeing shifts independently
- Prepared customer orders efficiently in high-volume retail setting
- Assisted with daily operational tasks in retail environment
Education
Bachelor of Science - Sports Administration
Southern Illinois University
Carbondale, IL05-2026
Skills
- Event planning
- Sports operations
- Leadership
- Communication Skills
- Microsoft Office
- Google Workspace
- Canva
- Social media
Leadership And Athletics
- Collegiate Athlete, SIU Swim Team, 2023-2026
- Captain, Spain Park High School Swim Team, 2021-2023
Timeline
Incoming Customer Success Intern
Swimmingly
05.2026 - 07.2026
Event Operations Staff
SEC
05.2026 - 05.2026
Vice President, Student-Athlete Advisory Committee (SAAC)
Southern Illinois University
08.2025 - 05.2026
Head Swim Coach
Vestavia Country Club
05.2024 - 08.2025
Nutrition Associate
Square 1 Nutrition
09.2021 - 07.2023
Bachelor of Science - Sports Administration
Southern Illinois University