Kayla Lowe
Charleston,WV
Summary
Strategic Quality, Marketing, and Customer Engagement professional with 7+ years of experience in regulated engineering and technical environments. Specialized in ISO 9001 compliance, internal audits, risk management, and process improvement, while also driving customer engagement, brand alignment, and client-facing initiatives. Proven leader in aligning quality systems, marketing strategy, and customer success with business objectives to support growth, retention, and operational excellence. Known for building scalable processes, leading management reviews, supporting certifications, and serving as a trusted liaison between leadership, operations, and clients.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Success and ISO Coordinator
CBS Arc Safe
Denton, Texas
08.2024 - Current
- Coordinated ISO compliance audits ensuring adherence to safety standards.
- Developed and maintained ISO documentation for quality management systems.
- Coordinated customer engagement initiatives to enhance user experience and satisfaction.
- Analyzed customer feedback to identify trends and improve service offerings.
- Created detailed reports on customer engagement metrics for strategic planning meetings.
- Developed targeted marketing campaigns to enhance brand visibility and engagement.
- Conducted market research to identify trends and consumer preferences for product positioning.
- Coordinated events and product launches, engaging stakeholders for maximum impact.
- Coordinated daily operations to streamline communication across departments.
- Managed scheduling and logistics for meetings and events efficiently.
- Assisted in developing and implementing operational policies and procedures.
- Organized training sessions for new staff to enhance team performance.
Operations Coordinator
CBS Arc Safe
Charleston, WV
11.2018 - 08.2024
- Coordinated daily operations and maintained workflow efficiency across multiple departments.
- Managed scheduling for staff and ensured optimal resource allocation throughout projects.
- Facilitated communication between teams to streamline processes and resolve issues quickly.
- Implemented new systems for tracking project progress and operational metrics effectively.
- Supported budget management by monitoring expenses and processing invoices accurately.
- Organized training sessions to enhance team skills and improve overall performance.
- Conducted regular audits to ensure compliance with company policies and industry standards.
- Assisted in developing strategic initiatives to enhance operational effectiveness and quality control.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Managed communications between departments to ensure efficient operations.
- Organized meetings, conferences, and other events related to operations.
- Performed quality assurance checks on products prior to shipment.
- Planned delivery routing, team workflows, and promotional initiatives.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 05.2021 - 11.2025
Skills
- Project management
- Customer service
- Market research
- ISO compliance
- Operations coordination
- Event planning
- Quality management systems
- Preventive actions
- Documentation control
- ISO standards
- Customer focus
- Internal auditing
- Corrective actions
- Compliance training
- Report writing
- Event coordination
- Customer engagement
Certification
- ISO Auditor - October 2022
Timeline
Customer Success and ISO Coordinator
CBS Arc Safe
08.2024 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
05.2021 - 11.2025
Operations Coordinator
CBS Arc Safe
11.2018 - 08.2024