Jocelyn Leon

Richmond,TX

Summary

Dedicated team leader familiar with manual and automated packaging. Excellent trainer and complex problem-solver with top multitasking, organizational, and communication strengths. Offering 10 years of related experience.

Overview

years of professional experience

Work History

Packaging Supervisor

Biotics Research Corporation

01.2015 - 02.2025

Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Interacted with inspection department to address and resolve packaging issues.
Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
Used pallet jacks to safely move 20+ pounds of product and materials.
Managed a team of 30 packaging technicians, providing guidance and support for optimal performance.

Cashier Helper

KFC Taco Bell

05.2012 - 02.2014

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
Streamlined checkout process for faster service, resulting in reduced wait times.
Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.

Ice Cream Server

La Michoacana Ice Cream Parlor

05.2010 - 10.2011

Greeted incoming customers and provided reliable, friendly customer service.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Handled cash transactions accurately, promoting trust between the business and its customers.
Kept tidy and organized area to comply with cleanliness standards.
Provided support to fellow team members when needed, creating a cohesive work environment.
Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Collaborated with team members to maintain smooth operations during high-volume periods.

Education

High School Diploma -

B.F Terry High School

Rosenberg, TX

05.2011

Skills

Product inspection
Machine operation
Deadline oriented
Assembly line experience
Teamwork and collaboration
Attention to detail

Multitasking Abilities
Computer skills
Forklift operation
Organizational skills
Training and development
MS office

Languages

Spanish

Native or Bilingual

English

Full Professional

Timeline