Jocelyn Lewis
GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agency Experience Specialist
Coterie Insurance
10.2022 - Current
- Process endorsements,payments, policy changes, and accord forms daily
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Retained customers and de-escalated calls with great conflict resolutions skills
- Handled phone, email and online chat requests for customer assistance.
Customer Success Advocate
Clearcover
11.2021 - 10.2022
- Met personal, team and company goals in customer service environment
- Collaborated across departments to resolve customer-related issues
- Anticipated needs and resolved problems to keep customers happy
- Handled customer inquiries, payments and service requests.
Sales Associate
Progressive
08.2020 - 11.2021
- Demonstrated selling experience in fast-paced, service-oriented setting
- Delivered consistent service to develop customer base
- Informed customers of promotions and special offers to increase sales
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
Customer Service Sales Representative
Allstate
10.2019 - 03.2020
- Sold products to customers during routine service calls using strong cross-selling abilities
- Resolved issues based on thorough investigations of concerns.
Customer Service Representative
Geico
12.2015 - 09.2019
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationship with customers to better understand needs.
Education
High School -
Kendrick High School
Skills
- Data collection
- Conflict resolution
- Task prioritization
- Team leadership
- Salesforce
- Hubspot
- Zendesk
- Technical support
- Slack
- Tech startup experience
Certification
- Property and Casualty license
- Sickness and health License
- Personal lines license
Timeline
Agency Experience Specialist
Coterie Insurance
10.2022 - Current
Customer Success Advocate
Clearcover
11.2021 - 10.2022
Sales Associate
Progressive
08.2020 - 11.2021
Customer Service Sales Representative
Allstate
10.2019 - 03.2020
Customer Service Representative
Geico
12.2015 - 09.2019
High School -
Kendrick High School
Similar Profiles
Katherine LopezKatherine Lopez
Senior Customer Experience Specialist at Coterie InsuranceSenior Customer Experience Specialist at Coterie Insurance
Kaitlyn MathisKaitlyn Mathis
Sales Development Representative at Coterie InsuranceSales Development Representative at Coterie Insurance
Aimee LucasAimee Lucas
Director of Growth & Sales Enablement at Coterie InsuranceDirector of Growth & Sales Enablement at Coterie Insurance
John WesleyJohn Wesley
CDL Delivery Driver at Home City Ice CompanyCDL Delivery Driver at Home City Ice Company
Daisy OlayaDaisy Olaya
Director of Youth Ministry at St. Michael The Archangel Catholic ChurchDirector of Youth Ministry at St. Michael The Archangel Catholic Church