Jocelyn Longino
Aurora,CO
Summary
Driven by a results-focused approach, I excelled at Paradies Lagardere, enhancing customer satisfaction and loyalty through exceptional service and effective communication. Demonstrated expertise in customer service and guest relations, alongside proficient cash handling, contributed to consistently meeting sales targets. My ability to work with self-motivation and collaborate effectively with teams underpins my track record of success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Paradies Lagardere
02.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cabin Agent Aircraft
United Ground Express
09.2021 - 01.2022
- Received commendations from supervisors for consistently going above-and-beyond in providing outstanding customer service experiences to airline clientele.
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Upheld company policies regarding prohibited items onboard aircrafts while remaining diplomatic when enforcing regulations to ensure overall safety compliance.
- Conducted security inspections of aircraft for compliance with government and company requirements.
Sales Associate
Stellar Partners
08.2021 - 10.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Carlos Albert High School
Philippines03.1982
Skills
Customer Service and Guest Relation
Teamwork and Collaboration
Time Management
Communication skills
Ability to work with self-motivation
Timeline
Sales Associate
Paradies Lagardere
02.2022 - Current
Cabin Agent Aircraft
United Ground Express
09.2021 - 01.2022
Sales Associate
Stellar Partners
08.2021 - 10.2021
High School Diploma -
Carlos Albert High School