Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tia Sokol

Escanaba,MI

Summary

Motivated individual known for strong communication and problem-solving skills in fast-paced environments. Experienced in customer interactions and maintaining quality service standards, ready to leverage expertise to drive positive customer outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Verizon Wireless
08.2025 - 11.2025
  • Collaborated with team members and individually achieved daily sales target and store objectives while identifying needs and solutions through optimal customer service
  • Daily use of programs such as Microsoft Office, Microsoft Teams, Chat GPT, POS systems, Google Workspace, Google Meet, Zoom, File Management and Cloud Tools

Server

Hereford and Hops
04.2025 - 08.2025
  • Followed Food Safety Standard while providing reliable and excellent communication and suggestive selling on Menu items to customers
  • Maintained quality control and attention to detail utilizing memory retention
  • Opened and closed establishment

Server

Melting Pot
05.2021 - 06.2024
  • Provided knowledge and explanation of menu items and how to operate cook tops and suggested appropriate options for food allergy concerns in a high volume restaurant
  • Actively listened to customers and gave ideal selling suggestions
  • Trained to operate POS systems to place orders, manage bills and provide end of day transactions

Insurance Agent

Bankers Life Insurance
08.2022 - 01.2023
  • Approached potential clients by using direct marketing mailings and phone contacts, scheduling fact finding appointments through remote collaboration and communication
  • Editing and proof reading SLA's for policies and insurance products
  • Provided prompt responses to inquires from both prospective and existing clients using calendar and email management and meet coordination

Education

Associate of Science - Music Theory And Composition

North Idaho College
Coeur D'alene, ID
06-2013

Skills

  • Customer Service
  • Virtual team
  • Professional email writing
  • Research and fact checking
  • Conflict resolution
  • Issue tracking and follow up
  • Service Level agreements
  • Customer correspondence and service
  • Cash register and POS operation
  • Guest relation management
  • Remote tech set up
  • Data entry and record keeping

Certification

  • Certified Hatha Yoga Instructor
  • State of Washington Insurance Producers License

Timeline

Sales Associate

Verizon Wireless
08.2025 - 11.2025

Server

Hereford and Hops
04.2025 - 08.2025

Insurance Agent

Bankers Life Insurance
08.2022 - 01.2023

Server

Melting Pot
05.2021 - 06.2024

Associate of Science - Music Theory And Composition

North Idaho College