Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tia Sokol

Escanaba,MI

Summary

Motivated individual known for strong communication and problem-solving skills in fast-paced environments. Experienced in customer interactions and maintaining quality service standards, ready to leverage expertise to drive positive customer outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Verizon Wireless
Escanaba, MI
08.2025 - 11.2025
  • Collaborated with team members and individually achieved daily sales target and store objectives while identifying needs and solutions through optimal customer service
  • Daily use of programs such as Microsoft Office, Microsoft Teams, Chat GPT, POS systems, Google Workspace, Google Meet, Zoom, File Management and Cloud Tools

Server

Hereford and Hops
Escanaba, MI
04.2025 - 08.2025
  • Followed Food Safety Standard while providing reliable and excellent communication and suggestive selling on Menu items to customers
  • Maintained quality control and attention to detail utilizing memory retention
  • Opened and closed establishment

Server

Melting Pot
Tacoma And Spokane, WA
05.2021 - 06.2024
  • Provided knowledge and explanation of menu items and how to operate cook tops and suggested appropriate options for food allergy concerns in a high volume restaurant
  • Actively listened to customers and gave ideal selling suggestions
  • Trained to operate POS systems to place orders, manage bills and provide end of day transactions

Insurance Agent

Bankers Life Insurance
Tacoma, WA
08.2022 - 01.2023
  • Approached potential clients by using direct marketing mailings and phone contacts, scheduling fact finding appointments through remote collaboration and communication
  • Editing and proof reading SLA's for policies and insurance products
  • Provided prompt responses to inquires from both prospective and existing clients using calendar and email management and meet coordination

Education

Associate of Science - Music Theory And Composition

North Idaho College
Coeur D'alene, ID
06-2013

Skills

  • Customer Service
  • Virtual team
  • Professional email writing
  • Research and fact checking
  • Conflict resolution
  • Issue tracking and follow up
  • Service Level agreements
  • Customer correspondence and service
  • Cash register and POS operation
  • Guest relation management
  • Remote tech set up
  • Data entry and record keeping

Certification

  • Certified Hatha Yoga Instructor
  • State of Washington Insurance Producers License

Timeline

Sales Associate

Verizon Wireless
08.2025 - 11.2025

Server

Hereford and Hops
04.2025 - 08.2025

Insurance Agent

Bankers Life Insurance
08.2022 - 01.2023

Server

Melting Pot
05.2021 - 06.2024

Associate of Science - Music Theory And Composition

North Idaho College