Jocelyn Lopez
New York,NY
Summary
Dynamic and results-driven professional with a proven record of excellence in customer service, retail operations, and residential concierge support. Recognized for delivering high-impact service experiences, fostering positive client relationships, and maintaining exceptional standards of communication and discretion. Adept at managing multiple responsibilities in fast-paced environments, with strengths in problem-solving, team coordination, and bilingual communication. Trusted for integrity, reliability, and the ability to represent organizations with professionalism and poise.
Overview
6
6
years of professional experience
Work History
Concierge
Century Management Services, Inc.
07.2021 - 03.2025
- Ensure privacy, security for residents, manage daily requests, and maintain the BuildingLink system.
- Deliver concierge services: dry cleaning, event planning, reservations, and enhance resident experience.
- Support real estate brokers with community insights, and assist prospective residents.
- Coordinate with the residential team, follow protocols, and improve operational efficiency.
- Facilitate resident satisfaction through responsive service and effective problem resolution.
- Delivered exceptional concierge services, enhancing resident satisfaction, and fostering a welcoming community atmosphere.
Seasonal Champion
Macy's, Inc
07.2019 - 01.2023
- Prioritized customer experience, enhancing service culture, and onboarding seasonal staff.
- Implemented omni-channel strategies, boosting sales, and customer satisfaction.
- Supervised the team to improve service quality, achieving measurable customer loyalty.
- Selected and trained seasonal colleagues, enhancing team effectiveness and service delivery.
Style Crew
Macy's, Inc
07.2019 - 01.2023
- Created engaging videos for Macy's, boosting online engagement and brand visibility.
- Shared authentic content on social media, enhancing customer interaction, and sales.
- Developed personalized video storefronts, improving user experience on Macys.com.
- Collaborated with team members to enhance customer engagement, fostering a welcoming atmosphere that elevated overall shopping experiences.
Fine Jewelry
Macy's, Inc
07.2019 - 01.2023
- Provided excellent customer service in the Jewelry & Watch Complex, meeting sales and rewards goals.
- Utilized product knowledge to enhance the customer experience and build lasting client relationships.
- Implemented my client system to develop a loyal clientele, boosting repeat business.
- Promoted the 'Worry No More' service plan, enhancing customer satisfaction and purchase confidence.
- Created a welcoming shopping environment, fostering a comfortable, and engaging customer experience.
Education
Pelham Preparatory Academy
Bronx, NY06.2018
Police Studies, Oral Communications
John Jay College of Criminal Justice
New York, NYBiology
Bronx Community College
Bronx, NYSkills
- Proficient Microsoft Word
- Computer Literacy
- Coaching & Mentoring
- Critical Thinking
- Decision Making
- Oral Communication
- Problem Solving
- Project Coordination
- Rapport Building
- Brand Promotion
- Supervision and Mentorship
- Teamwork
- BuildingLink management
- Clereical
- Data entry
Timeline
Concierge
Century Management Services, Inc.
07.2021 - 03.2025
Seasonal Champion
Macy's, Inc
07.2019 - 01.2023
Style Crew
Macy's, Inc
07.2019 - 01.2023
Fine Jewelry
Macy's, Inc
07.2019 - 01.2023
Pelham Preparatory Academy
Police Studies, Oral Communications
John Jay College of Criminal Justice
Biology
Bronx Community College
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