Jocelyn Lopez-Lorenzo
Melbourne
Summary
Reliable individual with experience in customer service and youth mentorship. Skilled in multitasking, conflict resolution, and team leadership. Proven ability to ensure smooth operations in fast-paced environments through effective communication, and a positive attitude.
Overview
2
2
years of professional experience
Work History
Carhop Server
Sonics Drive In
Homestead
06.2024 - 01.2026
- Delivered food orders to customers in a timely and friendly manner.
- Provided great customer service by addressing questions and concerns promptly.
- Handled payments and cash transactions accurately and responsibly.
- Maintained a clean and organized workspace to ensure safety and efficiency during shifts.
- Stocked and organized essential supplies, such as utensils and condiments, for easy customer access.
- Maintained up-to-date knowledge of the menu, including pricing, ingredients, and current promotions.
- Consistently completed opening and closing duties according to company standards.
- Trained new team members.
- Supported fellow team members during busy periods and special events to ensure smooth operations.
BigBuddy
Achieve Miami
Miami
10.2024 - 07.2025
- Mentored elementary students during literacy and enrichment activities, fostering a positive, encouraging learning environment.
- Coordinated group games and activities for children, ensuring high engagement, and a safe atmosphere.
- Practiced patience and adaptability when addressing the individual needs of students, and resolving minor conflicts.
Education
High School Diploma -
Robert Morgan Senior High School
Miami, FL05-2025
Bachelor of Arts - Forensic Psychology
Florida Institute of Technology
Melbourne, Florida, FLSkills
- Bilingual
- Customer service
- Time management
- Collaboration
- Patience and empathy
Timeline
BigBuddy
Achieve Miami
10.2024 - 07.2025
Carhop Server
Sonics Drive In
06.2024 - 01.2026
High School Diploma -
Robert Morgan Senior High School
Bachelor of Arts - Forensic Psychology
Florida Institute of Technology