JOCELYN LUCERO
ALBUQUERQUE
Summary
Dynamic Service Department Manager with over 8 years of experience in the hospitality industry. Expertise in cash handling, customer relationship management, and employee training. Committed to driving operational efficiency and fostering team cohesion for outstanding service delivery.
Overview
11
11
years of professional experience
Work History
Service Department Manager
Flying Star Cafe
Albuquerque
11.2017 - Current
- Achieved rapid promotion from server to service manager across three locations in eight years.
- Managed Nob Hill service department, ensuring operational excellence and efficiency.
- Established community connections, driving sales growth for company.
- Trained new employees to foster cohesive team dynamics and enhance overall performance.
- Adapted quickly to company culture, optimizing procedures and service standards at each site.
- Handled cash management, business invoices, orders, safety procedures, scheduling, labor, and restaurant upkeep efficiently.
- Supervised daily operations of the service department to ensure smooth workflow.
- Implemented training programs to enhance team performance and service quality.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Maintained inventory levels of supplies to support efficient operations and service delivery.
- Established policies, procedures, objectives and performance standards for the Service Department.
Server
Padillas New Mexican Kitchen
Albuquerque
06.2016 - 06.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Busser
Sadies Of New Mexico
Albuquerque
08.2014 - 08.2016
- Assisted servers by delivering food and beverages promptly.
- Cleaned and set tables quickly for efficient dining service.
- Maintained cleanliness of dining area during busy shifts.
- Organized dishware and utensils for optimal workflow in kitchen.
- Collaborated with team members to ensure smooth operations.
Education
High School Diploma -
Albuquerque High School
Albuquerque05-2014
Some College (No Degree) -
University of New Mexico
Albuquerque, NMSkills
- Operational management
- Inventory management
- Cash handling
- Employee training
- Service excellence
- Customer relationship management
- Basic computer skills
- Bilingual
Languages
Spanish
Professional
Timeline
Service Department Manager
Flying Star Cafe
11.2017 - Current
Server
Padillas New Mexican Kitchen
06.2016 - 06.2017
Busser
Sadies Of New Mexico
08.2014 - 08.2016
High School Diploma -
Albuquerque High School
Some College (No Degree) -
University of New Mexico