Jocelyn Macias
Houston,TX
Summary
Highly motivated individual with more than 5+ years with retail experience looking for more opportunities. Enthusiastic and energetic seeking a position to help improve my job traits and adding more skills. With my experience I would help provide a positive experience to diverse customers, and make sure they are handled with care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Fulliment Operation Expert
Enjoy Technology/Asurion
11.2021 - Current
- Checked in inventory from the computer coming from shipment
- Monitored Experts(work associates) to make sure they were getting to appointments on time
- Handled any errors involving with a experts visit or with the merchandise
- In charged of opening and closing store/warehouse
- Used 4 or more system to make sure items is correct and sent off to the right place
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Inbound/Outbound Inventory receiver
Amazon Fulfillment Center
08.2021 - 12.2021
- Checked in inventory from the computer coming from truck
- Sorted out items to the right area in the warehouse
- Receive all items to be put into amazon system
- Package Items to be sent off for delivery
- Used 4 or more system to make sure items is correct and sent off to the right place
Team Lead/ Sales Associate
Walmart
05.2019 - 08.2021
- Money Handling while checking out customers and refreshing our
- Helped with keeping the store up to date with the latest trends
- Lead a team of sales associate to help customers with their shopping and questions
- Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
- In charged of Electronics and Jewelry Area
- Set up new areas with the newest tech or any merchandise
- Train Associates on department policies
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
Front end cashier/ Supervisor
Joe V's
01.2018 - 05.2019
- Money handling
- Fixing machine and making sure no bills were stuck
- Handle any question from customer about the store or items
Closing Manager/ Supervisor
Kroger
05.2015 - 02.2018
- Making sure all associates were taken care of regarding lunches and breaks
- Went through all departments to collect money and it was counted for
- Checked out customers in the money service center
- Override transaction if needed
- Change or do scheduling for associates
- Help with hiring process
Education
Computer Knowledge - Microsoft Word, Excel, Powerpoint, Adobe Photoshop and Lightroom
Lone Star College
Houston, TxHigh School Diploma -
MacArthur Highschool
Houston, TX05.2016
Skills
- Customer Service
- Communication
- Time Management
- Active listening
- Knowledge of Product and Services
- Visual Displays
- Achieve Sales Goal
- Teamwork and Collaboration
- Attention to Detail
- Computer Skills
- Organization and Time Management
- Flexible and Adaptable
Skillssoftware
- Microsoft Word
- Excel
- Powerpoint
- Adobe Photoshop
- Lightroom
Languages
Spanish
Professional Working
Timeline
Fulliment Operation Expert
Enjoy Technology/Asurion
11.2021 - Current
Inbound/Outbound Inventory receiver
Amazon Fulfillment Center
08.2021 - 12.2021
Team Lead/ Sales Associate
Walmart
05.2019 - 08.2021
Front end cashier/ Supervisor
Joe V's
01.2018 - 05.2019
Closing Manager/ Supervisor
Kroger
05.2015 - 02.2018
High School Diploma -
MacArthur Highschool
Computer Knowledge - Microsoft Word, Excel, Powerpoint, Adobe Photoshop and Lightroom
Lone Star College
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