Jocelyn Macias-Lujano
R.L. On-Time Delivery Service Inc.
AVONDALE,AZ
2
Languages
3
years of professional experience
Dedicated administrator with a strong focus on data confidentiality and effective communication. Experience in conducting performance audits and preparing detailed reports, contributing to improved compliance and service excellence.
Work History
Administrator
1 Year 1 Month- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Conduct camera-based audits to monitor and evaluate the drivers' performance as they're on the road. I prepare detailed reports based on my findings to ensure the drivers are following all the correct policies and driving safely.
- I analyze and document customer satisfaction, feedback, and service experiences to identify trends, and areas for improvement, so that I could help improve the service quality.
Service Team
11 Months- Operated cash register and processed customer transactions efficiently.
- Prepared food items according to safety and quality standards.
- Stocked inventory and monitored product freshness to minimize waste.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
- Maintained cleanliness of workstations and dining areas consistently.
- Assisted in training new staff on operational procedures and best practices.
Sales Associate
2 Months- Drove sales through product knowledge and effective customer engagement.
- Assisted customers in selecting products to enhance their shopping experience.
- Maintained visual merchandising standards to ensure an appealing store layout.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
- Honor Roll
- Earned English and Photography credits in college during high school.
Skills
Report generation
Data analysis
File management
File organization
Performance auditing
Data entry
Customer service
Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrator
R.L. On-Time Delivery Service Inc.
07.2025 - CurrentRead More
Service Team
Panda Express Restaurant Group
08.2024 - 07.2025Read More
Sales Associate
Bath and Body Work
06.2023 - 08.2023Read More
Dos Pueblos Senior High
High School Diploma
Read More