Jocelyn Maciel
Charlotte,North Carolina
Summary
Enthusiastic and detail-oriented professional with a strong background in costumer service and conflict resolution. Skilled at multitasking in high-pressure environments while maintaining a calm, cheerful demeanor.
Overview
1
1
Language
12
12
years of professional experience
Work History
Receiving Team Member
Burlington
Charlotte, NC
03.2024 - 12.2025
- Collaborated with team members to streamline receiving workflows.
- Mitigated safety hazards through strict adherence to company guidelines during unloading and handling of materials.
- Coordinated receiving processes to ensure timely inventory management.
- Inspected received merchandise for quality assurance and compliance.
- Maintained a clean and organized receiving area, ensuring smooth operations and easy access to products.
- Assisted in training new team members on proper procedures, fostering a cohesive work environment focused on accuracy and efficiency.
Housekeeper
Spunky Cleaning
Charlotte, NC
02.2020 - 08.2023
- Led cleaning operations in residential and commercial spaces, ensuring high standards of cleanliness and hygiene.
- Streamlined workflow processes to enhance productivity while ensuring compliance with health regulations.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation and reducing waste.
- Coordinated scheduling of cleaning assignments to maximize team coverage and minimize downtime between jobs.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Call Center Sales Representative
Alorica
El Paso, TX
07.2018 - 04.2019
- Executed persuasive sales techniques to achieve monthly sales targets consistently.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Collaborated with team members to develop strategies for improving call handling processes.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Cast Member
QuikTrip
Fort Mill, SC
10.2016 - 05.2018
- Provided exceptional customer service by efficiently handling transactions and assisting customers with inquiries.
- Operated point-of-sale systems accurately, processing payments and managing cash register operations.
- Maintained store cleanliness and organization, ensuring compliance with safety and operational standards.
- Collaborated with team members to streamline inventory management and improve stock accuracy.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Cashier
Chuck E Cheese
Charlotte, NC
04.2014 - 06.2015
- Managed cash register, ensuring proper handling of cash and credit transactions.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customers' needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NCSkills
- Data entry
- Multitasking and organization
- Customer service excellence
- Clear communication
- Strong teamwork
- Reliability and punctuality
- Professionalism and courtesy
- Fast learner
- Quick-learning
- Positive mindset
- Accepts direction and coaching graciously
- Safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Receiving Team Member
Burlington
03.2024 - 12.2025
Housekeeper
Spunky Cleaning
02.2020 - 08.2023
Call Center Sales Representative
Alorica
07.2018 - 04.2019
Cast Member
QuikTrip
10.2016 - 05.2018
Cashier
Chuck E Cheese
04.2014 - 06.2015
High School Diploma -
South Mecklenburg High School