Jocelyn Madara
Harrisburg,PA
Summary
Energetic and empathetic individual with natural ability to connect with people and understand their needs. Possesses foundational knowledge in social services and client support, with skills in active listening and problem-solving. Committed to making positive impact on peoples lives through dedicated and compassionate service.
Overview
2
2
years of professional experience
Work History
Case Manager Intern
Matrix Behavior Solutions
01.2025 - 04.2025
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Participated in ongoing professional development activities to stay current on best practices in case management.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
Behavior Health Technician
Matrix Behavior Solutions
09.2023 - 10.2024
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all clients.
- Assisted clients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Completed documentation for every incident and forwarded to correct personnel for review.
Special Needs Camp Counselor
Easterseals
07.2023 - 08.2024
- Assisted in the planning and execution of special events at the camp, making accommodations as needed to ensure accessibility for all attendees.
- Promoted inclusivity through adapting activities and games to accommodate various ability levels, ensuring all campers felt valued and included.
- Facilitated social skills development among campers through group activities that encouraged communication, teamwork, and cooperation.
- Provided emotional support and guidance to campers, fostering a positive environment where individuals could thrive.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
Bachelor of Science - Counseling Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2025
Skills
- Self-motivation and initiative
- Decision-making
- Documentation accuracy
- Crisis intervention techniques
- Networking and outreach
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Timeline
Case Manager Intern
Matrix Behavior Solutions
01.2025 - 04.2025
Behavior Health Technician
Matrix Behavior Solutions
09.2023 - 10.2024
Special Needs Camp Counselor
Easterseals
07.2023 - 08.2024
Bachelor of Science - Counseling Psychology
East Stroudsburg University of Pennsylvania
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