Jocelyn Madrid
Midland,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
4
4
years of professional experience
Work History
Dispatcher
Black Drop Trucking
10.2022 - 01.2024
- Enhanced communication with drivers by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
Youth Care Worker
Endeavor
12.2021 - 10.2022
- Enhanced youth development by implementing structured activities and educational support.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
Medical Assistant
Mchs Pediatric West Campus
10.2021 - 12.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Dispatcher
Road Runner Trucking
08.2019 - 11.2021
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Education
High School Diploma -
Midland High School
Midland, TX06.2018
Skills
- Route Navigation
- Schedule Management
- Data Entry
- Team Coordination
- Time Management
- Computer Skills
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Black Drop Trucking
10.2022 - 01.2024
Youth Care Worker
Endeavor
12.2021 - 10.2022
Medical Assistant
Mchs Pediatric West Campus
10.2021 - 12.2021
Dispatcher
Road Runner Trucking
08.2019 - 11.2021
High School Diploma -
Midland High School
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