Jocelyn Marquez
Dallas ,TX
Summary
Wine Steward with expertise in wine service management at Albertsons. Proven ability in inventory management and upselling strategies, ensuring product availability and satisfaction. A reliable team player with excellent communication skills, dedicated to maintaining high standards of organization and customer service.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Wine Steward
Albertsons
Garland, TX
11.2023 - Current
- Assisted customers in selecting wines based on preferences and food pairings.
- Maintained organized wine displays to enhance product visibility and accessibility.
- Educated customers on wine characteristics, regions, and tasting notes to improve buying experience.
- Monitored inventory levels and conducted regular stock checks to ensure product availability.
Associate
RaceTrac
Dallas, TX
04.2018 - 11.2022
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Maintained cleanliness and organization of store environment, adhering to safety standards.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Collaborated with team members to restock merchandise and manage inventory efficiently.
Education
High School Diploma -
Bryan Adams High School
Dallas Tx Skills
Wine service management
Wine tasting events
Inventory management
Upselling strategies
Vendor negotiations
Ordering procedures
Wine Knowledge
Team player
Problem-solving
Warm and friendly
Reliable and responsible
Attention to detail
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Adaptable and flexible
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Cool under pressure
Cash register operation
Languages
Spanish
Native or Bilingual
Timeline
Wine Steward
Albertsons
11.2023 - Current
Associate
RaceTrac
04.2018 - 11.2022
High School Diploma -
Bryan Adams High School