Jocelyn Martinez- Lemus
Manassas Park ,VA
Summary
Motivated candidate with strong communication and problem-solving skills. Quick to learn new concepts and adapt to different customer service situations while maintaining smooth and effective interactions. Ready to contribute a positive attitude, reliability, and strong interpersonal skills to a customer-focus team.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
11.2025 - Current
- Manage multiple deliveries efficiently while maintaining excellent customer service.
- Ensure accurate, on-time orders through strong communication and problem-solving.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Associate
Wawa
10.2022 - Current
- Maintain the cleanliness and organization of store displays.
- Stock shelves, and ensure product availability for customers.
- Collaborate with team members to enhance the customer service experience.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
Host/Server
Tortino Mare Italian Cuisine
02.2022 - 09.2022
- Welcomed guests aboard, ensuring a friendly and inviting atmosphere.
- Assisted with seating arrangements, optimizing guest flow during dining hours.
- Handled guest inquiries and resolved concerns efficiently to enhance satisfaction.
- Maintained the cleanliness of the lobby area, including wiping down tables and chairs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Manassas Park High School
Manassas Park06-2024
Associate of Science - Medical Technology
Northern Virginia Community College
Annandale, VA06-2027
Skills
Customer service
Multitasking
Problem-solving
Time management
Teamwork & communication
Adaptability
Cash handling & POS system
Languages
English
Spanish
Timeline
Delivery Driver
DoorDash
11.2025 - Current
Associate
Wawa
10.2022 - Current
Host/Server
Tortino Mare Italian Cuisine
02.2022 - 09.2022
High School Diploma -
Manassas Park High School
Associate of Science - Medical Technology
Northern Virginia Community College