Jocelyn McMillan
Winters,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
JUMP Operations Coordinator
Associated Students SSU
Rohnert Park, CA
01.2023 - 12.2023
- developed administrative systems and processes that support the JUMP program
- compile necessary logistical items needed for Days of Service and Community Connections, which may include but are not limited to live scans, driver's forms, liability waivers, program contracts, and TB tests for programs
- Support the JUMP Directors in managing fiscal resources, including keeping a budget for the program
- Support the JUMP Directors and Coordinators in gathering liability paperwork for volunteers
- Support the JUMP Directors and Coordinators in arranging logistics and carpooling for volunteers
- Recruit, screen train, orient, and support volunteers participate in Days of Service, Study Buddies, and Lobo's Pantry
- Maintain and update the program's roster, attendance, and service hours
- Lead service events and facilitate reflections for volunteers
- Communicate and meet regularly with the appropriate student staff and the AS Community Service & Basic Needs Coordinator
- Support the JUMP Days of Service Coordinator in Planning Sonoma Serves, a one-day service opportunity for incoming students
- Support the Study Buddies Coordinator in planning the Study Buddies program
- Create a space for volunteers to have the ability to gain leadership skills, community, and collaborative skills
Cashier
Parking Services
Rohnert Park, CA
08.2022 - 09.2023
- Followed safety protocols when handling cash and operating machinery such as ticket machines.
- Maintained work area and kept cash drawer organized.
- Maintained accurate records of all daily transactions.
- Issued receipts and valet parking tickets after receiving payment.
- Responded quickly to emergency situations by alerting management when necessary.
- Provided courteous customer service while resolving customer complaints or concerns.
- Greeted customers promptly and responded to questions.
- Counted cash in register drawer at beginning and end of each shift to report total.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Filing Assistant
Jt Martin Trucking
Winters, CA
05.2023 - 08.2023
- Assigned and recorded or stamped identification numbers or codes to index materials for filing.
- Input data into computer systems to support document and information retrieval.
- Located missing records by searching files or contacting individuals assigned to records.
- Cross-referenced paperwork with related databases to confirm accuracy of filed information.
- Collaborated with colleagues on new methods for improving overall efficiency of filing systems.
- Scanned and filed forms, reports, correspondence and receipts.
- Destroyed outdated and protected information in digital and physical formats.
- Retrieved documents from filing cabinets as requested by staff members.
- Sorted incoming mail and distributed appropriately throughout the organization.
- Checked accuracy of data entered into filing systems and corrected any errors encountered.
- Placed materials into storage receptacles according to classification and identification information.
- Supported other administrative tasks including photocopying, faxing, mailing.
Cashier/Server
Hooby's Brewing
Winters, CA
05.2023 - 08.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol purchases.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped with purchases and signed customers up for rewards program.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
Teaching Assistant
Greengate School of Special Education
Woodland, WA
05.2022 - 07.2022
- Assisted teachers with lesson preparation and curriculum implementation.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Instructed and monitored students in use and care of equipment and materials.
- Provided one-on-one support for special needs students.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Worked one-on-one with special needs students to help navigate through school challenges.
Cashier
The Scoop, CHS Broadcast
Winters, CA
09.2018 - 03.2020
- Answered phone calls to assist customers with questions and orders.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lifeguard
City of Winters
Winters, CA
05.2019 - 08.2019
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Cleaned, brushed and vacuumed pool to keep clean.
- Assisted with swim lessons for guests and members of the facility.
- Contacted medical authorities immediately in events of serious injury.
- Recognized swimmers in need of assistance and acted quickly.
- Monitored surrounding environment constantly to watch for potential risks.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
Education
Bachelor of Arts - Social Psychology
Sonoma State University
Rohnert Park, CA12-2023
Associate of Arts - Sociology
Solano Community College
Fairfield, CA12-2021
Skills
- Project Scheduling
- Payroll Administration
- Administrative Management Abilities
- Customer Invoicing
- Customer Relations
- Budgeting and Cost Control Strategies
- Project Planning
- Scheduling Coordination
- Marketing
- Technology
- Quality Assurance
- Team Training
- Task Delegation
- Inventory Coordination
- Customer Relationship Development
Affiliations
- Sociology Club
- MECHA
- Marketing Committee
Accomplishments
- Phi Sigma Sigma Philanthropy Chairmen
- Member of Phi Theta Kappa Honor Society
Timeline
Filing Assistant
Jt Martin Trucking
05.2023 - 08.2023
Cashier/Server
Hooby's Brewing
05.2023 - 08.2023
JUMP Operations Coordinator
Associated Students SSU
01.2023 - 12.2023
Cashier
Parking Services
08.2022 - 09.2023
Teaching Assistant
Greengate School of Special Education
05.2022 - 07.2022
Lifeguard
City of Winters
05.2019 - 08.2019
Cashier
The Scoop, CHS Broadcast
09.2018 - 03.2020
Bachelor of Arts - Social Psychology
Sonoma State University
Associate of Arts - Sociology
Solano Community College