Jocelyn Melendez
Germantown,MD
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Services
BlueStar Telehealth
Rockville, MD
05.2022 - 01.2024
- I work with patient setting up a medical device and giving them amazing customer services as well as sending out emails and other task that are given to me as well
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service by answering incoming calls and responding to any question they might have about the blood pressure device and program.
- Packing and shipping out equipment to patient who enrolled in the program.
- Sending out emails and ringless voicemails to patient remind them out to resume taking blood pressure vitals daily.
- Provided excellent service and attention to patient through phone conversations.
Sales Associate
Gap Inc.
Bethesda, MD
04.2019 - 04.2021
- I worked the cashier and answering phone calls and packaging online orders and even store pick up orders
- I had to also help customers and organize the store as well
- I also helped customers to apply for credit cards and give them the best customers service I can give.
Retail Assistance
Lord and Taylor
Gaithersburg, MD
05.2016 - 06.2018
- Followed all safety regulations in accordance with company policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Assisted customers with locating merchandise within the store.
- Greeted customers promptly and responded to questions.
- Operated cash registers to process payments for goods and services.
Education
Diploma -
Clarksburg High School
05-2016
Skills
- I have experience working with people and selling any type of merchandise (4 years)
- Food Service
- Sales
- Packaging
- Quick on my feet
- Problem solving
- Time management
- Cash register
- Customer service
- Retail sales
- HIPAA Compliance
Certification
Driver's License, 08/01/18, 07/01/26
Personal Information
Relocation: Anywhere
Languages
Spanish - Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Services
BlueStar Telehealth
05.2022 - 01.2024
Sales Associate
Gap Inc.
04.2019 - 04.2021
Retail Assistance
Lord and Taylor
05.2016 - 06.2018
Diploma -
Clarksburg High School