JOCELYN MILLER
Bradenton
Summary
Results-driven Regional Underwriting Manager with a knack for maintaining high productivity and efficiency in task completion. Possess specialized skills in risk assessment, portfolio management, and regulatory compliance critical to success in this role. Excel at leadership, problem-solving, and communication, leveraging these soft skills to navigate complex underwriting processes and foster team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Underwriting Manager
Vault Insurance
St. Petersburg
05.2025 - Current
- Serve as the highest authority with the team, ensuring strategic alignment and operational execution.
- Oversee all reporting metrics to measure team and business performance.
- Lead training and people development initiatives to strengthen team capabilities.
- Manage Production Underwriting to align with business goals and risk appetite.
- Conduct travel as needed to engage with agencies, partners, and team members.
- Oversee agency management, pipeline development, and retention efforts, including performance reviews and cancellations if necessary.
- Handle authority management to ensure proper underwriting and decision-making processes.
- Foster cross-developmental collaboration, particularly in product and compliance efforts.
Senior Personal Lines E&S Underwriter
Vault Insurance
St. Petersburg
09.2023 - 05.2025
- Make critical underwriting decisions on risk acceptability, alternative coverage, and pricing.
- Conduct accurate and thorough risk selection with proper classification of insureds.
- Mentored junior underwriters on best practices and compliance standards.
- Communicated decisions effectively to stakeholders and clients.
- Reviewed claims data to identify trends influencing underwriting decisions.
- Maintained profitable book of business with careful attention to standards.
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
Senior Personal Lines Underwriter
Safety Insurance Company
Boston
10.2005 - 09.2023
- Collaborated with agents to clarify underwriting guidelines and improve processing efficiency.
- Reviewed policy documentation to ensure compliance with regulatory standards and company policies.
- Analyzed market trends to adjust underwriting strategies and align with company goals.
- Participated in cross-functional teams to enhance customer service and streamline workflows.
- Utilized underwriting software to assess risks and support decision-making in policy issuance.
- Developed renewal strategies for existing accounts while monitoring changes in industry trends and regulations.
- Collaborated closely with other departments such as Claims, Actuarial Services, Sales and Marketing in order to ensure consistency across all areas of operations.
Underwriting Customer Service Representative
Amica Mutual Insurance Company
Wellesley
01.2002 - 10.2005
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Diligently updated and maintained client data to ensure impeccable coverage accuracy.
- Orchestrated and realized lucrative sales opportunities, averaging an induction of 25+ policies each month.
- Instituted modifications on extant policies to echo the alterations in policy coverages.
Principal Logistics Liaison
Nortel Networks
Billerica
01.2001 - 01.2002
- Developed and maintained effective relationships with internal and external stakeholders.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Maintained positive working relationship with fellow staff and management.
- Addressed and resolved a myriad of customer inquiries, offering prompt and effective resolutions.
- Monitored shipment trajectories, affirming their timely arrivals at designated warehouses or direct customers.
- Consistently addressed clientele queries pertaining to merchandise specifics and pricing.
Education
Bachelor - Elementary Education
Framingham State University
Framingham, MA05-2001
Skills
- Risk Control
- Relationship Building
- Customer Service
- Coverage Assessment
- Problem Solving
- Team leadership
- Cross-functional collaboration
- Training development
- Underwriting expertise
- Pricing strategy
- Portfolio management
- Project management
- Claims analysis
- Relationship building
- Team collaboration
Certification
- Massachusetts Property & Casualty Insurance License, 06/01/23
- Surplus Lines Insurance License, 01/01/25
Timeline
Regional Underwriting Manager
Vault Insurance
05.2025 - Current
Senior Personal Lines E&S Underwriter
Vault Insurance
09.2023 - 05.2025
Senior Personal Lines Underwriter
Safety Insurance Company
10.2005 - 09.2023
Underwriting Customer Service Representative
Amica Mutual Insurance Company
01.2002 - 10.2005
Principal Logistics Liaison
Nortel Networks
01.2001 - 01.2002
Bachelor - Elementary Education
Framingham State University