Jocelyn Molina
Flower Mound,TX
Summary
Focused professional with 14 years of private aviation experience and a proven knowledge of customer service, operations, scheduling, and sales management along with workflow prioritization. Aiming to leverage my skills to successfully fill a sales/operations role at your company.
Overview
14
14
years of professional experience
Work History
Charters Operations Planner
Shorts Travel Management
Waterloo, Iowa
09.2025 - Current
- Logistics Coordination: Manage comprehensive travel plans, including flights, hotels, and ground transportation, often tailored for team or corporate group travel.
- Vendor Negotiations: Conduct RFP processes, select vendors, and negotiate contracts for hotels, charter air, and ground transport.
- Itinerary Management: Create detailed, accurate itineraries and ensure all client preferences and, when applicable, team travel needs are met.
- System Utilization: Use proprietary software for booking, tracking, and managing travel, such as the Short's Travel Portal.
- Client Services: Act as a primary contact for travelers, offering high-touch customer service and solving logistical issues proactively
Charter Sales Coordinator
FlyHouse
Van Nuys, CA
04.2023 - 03.2024
- Coordinate all aspects of charter sales, including customer inquiries, quotes, bookings, and post-flight follow-up.
- Proactively follow up with customers via phone and email;
- Provide prompt exceptional customer service to clients, ensuring their needs and expectations are met and exceeded.
- Coordinate with other members of our sales and operations teams to ensure seamless execution of charter flights.
- Assist in scheduling and coordinating charter flights, including ground transportation, and other special requests.
- Prepare and distribute necessary documentation, including quotes, contracts, invoices, and flight itineraries.
- Maintain accurate records of charter sales activity and customer information in our aviation software.
- Stay up to date on industry trends and market conditions to ensure competitive pricing and service.
- Ensure compliance with regulatory requirements, including maintaining necessary licenses and certifications.
- Develop and implement standard sales procedures to ensure consistent and efficient sales processes.
- Other duties as assigned from time to time.
Account Manager/Sales Advisor
XO Global
Fort Lauderdale, FL
12.2022 - 04.2023
- Trip Management: Manage all aspects of the client trip, including pre, day of, and post-as detailed in the expectations.
- Trip Quotes: Ability to discern which options to offer to a client and why.
- Know the client and what plane to offer or other details of
needs vs. what planes offer them - need Wi-Fi, year of a refurb, year of manufacture. - Understanding of different aircraft categories and types within each category.
- Detailed understanding of the current market and ability to set a price that is enticing to clients and drives revenue.
- Client follow-up once quote is sent.
- 24 - 72 hours, depending on the date of travel.
- Onboarding new clients, Level 2. All requirements of Level 1 onboarding plus:
o Schedule onboarding calls with all necessary parties utilizing Outlook calendar to check internal availability.
o Lead onboarding calls when Senior Account Manager II is not available.
o Follow-up with the client post-call with any action items required
▪ Quote trips
▪ Adjust systems
▪ Troubleshoot App issues - Fixing accounting issues
o Work alongside the Accounting Department to assist with statements, balance, loyalty credit, payment, account inconsistencies, etc.
o Address client concerns where needed. - Speaking to clients/building relationships
o Translate aviation-specific information from Flight Operators to clients in a way that is easy for the client to understand.
o Ensure a high level of communication is used with clients via email or phone, including but not limited to: appropriate tone of voice, correct grammar, factual information, onbrand with the XO values. - Ticket management (Zendesk)
o Ability to differentiate amongst priority for all tickets to categorize and action accordingly.
o Ensure timeliness in ticket acknowledgment and ticket completion.
Senior Flight Advisor
Camber
Portsmouth, NH
08.2021 - 12.2022
- Sourced trips as they came through our platform.
- Built, managed, and maintained strong relationships with clients.
- Negotiated between operator and client over charter prices.
- Built positive and productive customer connections to drive consistent sales.
- Managed communication between departments.
- Successfully managed the entire customer journey from booking to post flight.
- Worked with any post-flight mishaps or AOGs to help complete the booking process.
- Helped successfully convert ad hoc clients into funded account members
- Tracked and organized all client information, maintaining compliance with Federal regulations.
Flight Scheduling Manager
Advanced Air , LLC.
Hawthorne, CA
11.2015 - 06.2019
- Provide accurate charter quotes based on customer requests.
- Coordinate FBO services, aircraft handling, passenger amenities, and flight crew accommodations.
- Schedule trips and communicate schedule changes that efficiently utilize pilots and crew members in a timely manner.
- Assess demand for the upcoming day and provide recommendations for crew duty times based on geographic factors, cabin type, and departure time demand.
- Generate and evaluate reports as necessary to ensure that crews are legal and qualified for flight assignments.
- Ensures that all crew members assigned to each flight meet customer's qualification requirements.
- Ensure all crew member assignments are in accordance with FAA mandated regulations and company policies.
- Arrange and obtain flight-related authorizations, including Canadian and Mexican permits, international overflight permits, customs and eAPIS for international flights.
- Manage communications between scheduling department and owners/executives utilizing timely and professional responses and emails.
- Manage customer relations between customers and Advanced Air.
- Monitor and flight-follow all trips by checking and coordinating ground transportation, catering and on-time scheduled departure.
- Review and process invoices, expenses and fuel pricing for each charter and owner trip as needed.
- Assists with other projects as needed.
Customer Service Manager
Jet Center Los Angeles
Hawthorne, CA
11.2012 - 11.2015
- Check to ensure that appropriate changes were made to resolve customer problems. Make sure aircraft were staged at requested times, and fueled.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints from customers, crew, and passengers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products (fuel) and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits and payments, or arrange for billing.
Skills
- Charter Sales
- Trip Brokering
- Flight Scheduling and Logistics
- Time Management
- Have worked with Schedaero and JetInsight scheduling softwares as well as Avinode Marketplace
- Argus and Wyvern knowledge
- Salesforce Software
- Networking Events
- Problem-Solving
- Detail-Oriented
- Account Development
- Skilled Multi-Tasker
- Relationship Building
- Decision Making
Timeline
Charters Operations Planner
Shorts Travel Management
09.2025 - Current
Charter Sales Coordinator
FlyHouse
04.2023 - 03.2024
Account Manager/Sales Advisor
XO Global
12.2022 - 04.2023
Senior Flight Advisor
Camber
08.2021 - 12.2022
Flight Scheduling Manager
Advanced Air , LLC.
11.2015 - 06.2019
Customer Service Manager
Jet Center Los Angeles
11.2012 - 11.2015