Jocelyn Munguia
Houston,Texas
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving.
Overview
1
1
year of professional experience
Work History
Daycare Worker
Hope Church
2022.10 - 2023.10
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
Customer Service Cashier
Bounce Bounce Trampoline Park
2022.09 - 2023.01
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Answered product questions using knowledge of sales and store promotions.
Education
Bachelor of Science - Physics
University of St. Thomas
Houston, TX05.2027
Skills
- POS Systems
- Social Development
- Cash Handling
- Product Merchandising
- Customer Inquiries
- Product Knowledge
Timeline
Daycare Worker
Hope Church
2022.10 - 2023.10
Customer Service Cashier
Bounce Bounce Trampoline Park
2022.09 - 2023.01
Bachelor of Science - Physics
University of St. Thomas
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