JOCELYN NAVARRO
Orlando,FL
Summary
Bilingual young professional with strong multitasking skills in customer service. Committed to delivering exceptional service to guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrator
Inspired Dental
Windermere, Florida
12.2020 - 08.2025
- Answered incoming calls and responded to customer inquiries.
- Provided support to clinical staff with insurance verification and authorization processes.
- Tracked patient progress and updated records accordingly.
Server
Rosen Hotels & Resorts
Orlando, USA
04.2022 - 03.2025
- Demonstrated exceptional multitasking skills during peak hours, accurately managing over 7 tables (without food runner or busser)
- Upsell add-ons to menu items
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
Server/Waiter
Levy Restaurants
Lake Buena Vista, USA
01.2022 - 12.2024
- Implemented upselling techniques
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Bilingual-English and Spanish
- Food service
- Wine Knowledge
- Restaurant experience
- Food handling
- Multi-Tasking
- Customer service
- Serving
- POS
- Food safety
Certification
Food Handler Certification
Languages
Spanish, Fluent
References
References available upon request.
Timeline
Server
Rosen Hotels & Resorts
04.2022 - 03.2025
Server/Waiter
Levy Restaurants
01.2022 - 12.2024
Administrator
Inspired Dental
12.2020 - 08.2025
Associate of Arts -
Valencia College