Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

JOCELYN NAVARRO

Orlando,FL

Summary

Bilingual young professional with strong multitasking skills in customer service. Committed to delivering exceptional service to guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrator

Inspired Dental
Windermere, Florida
12.2020 - 08.2025
  • Answered incoming calls and responded to customer inquiries.
  • Provided support to clinical staff with insurance verification and authorization processes.
  • Tracked patient progress and updated records accordingly.

Server

Rosen Hotels & Resorts
Orlando, USA
04.2022 - 03.2025
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing over 7 tables (without food runner or busser)
  • Upsell add-ons to menu items
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

Server/Waiter

Levy Restaurants
Lake Buena Vista, USA
01.2022 - 12.2024
  • Implemented upselling techniques
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
  • Provided exceptional service to VIP guests, including personalized recommendations and attention to detail

Education

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Bilingual-English and Spanish
  • Food service
  • Wine Knowledge
  • Restaurant experience
  • Food handling
  • Multi-Tasking
  • Customer service
  • Serving
  • POS
  • Food safety

Certification

Food Handler Certification

Languages

Spanish, Fluent

References

References available upon request.

Timeline

Server

Rosen Hotels & Resorts
04.2022 - 03.2025

Server/Waiter

Levy Restaurants
01.2022 - 12.2024

Administrator

Inspired Dental
12.2020 - 08.2025

Associate of Arts -

Valencia College

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