Jocelyn Palaquibay
Corona,NY
Summary
Passionate and hard working in any position, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and boosting sales through effective communication and problem-solving skills. Adaptable team player committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Oakberry
11.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
Marshalls
10.2024 - 05.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales events to inform customers effectively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Restocked merchandise on shelves, maintaining organized displays and inventory levels.
- Participated in training sessions to develop product knowledge and enhance sales techniques.
- Monitored store environment for cleanliness and safety, contributing to a welcoming atmosphere.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Caterer
Hassan Catering
01.2023 - 09.2024
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Maintained meticulous records of client preferences and feedback, using insights to refine services.
- Adapted quickly to unexpected changes during events, maintaining high service standards.
Customer Service Cashier
Pickitos Restaurant
01.2021 - 02.2023
- Maintained accurate cash drawer and balanced at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Managed inventory of supplies, ensuring availability during peak hours.
- Monitored cleanliness and organization of cashier area to maintain operational standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Improved efficiency, organized checkout area for optimal workflow.
- Collaborated with team members to enhance service delivery during peak hours.
Education
High School Diploma -
Academy of Finance And Enterprise
Long Island City, NYSkills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Active listening
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Oakberry
11.2024 - 10.2025
Sales Associate
Marshalls
10.2024 - 05.2025
Caterer
Hassan Catering
01.2023 - 09.2024
Customer Service Cashier
Pickitos Restaurant
01.2021 - 02.2023
High School Diploma -
Academy of Finance And Enterprise