JOCELYN RABAGO
Tolleson,AZ
Summary
Assisted in managing operations and customer support in Amazon logistics and healthcare call centers. Supported remote gate management and real-time monitoring of compliance documentation. Communicated effectively in both English and Spanish to enhance customer interactions.
Overview
4
4
years of professional experience
Work History
Contractor via Insight Global
Amazon – Remote Gate Management (RGM)
11.2025 - Current
- Manage remote gate operations supporting trailer check-in and check-out across multiple Amazon facilities.
- Verify driver credentials, trailer numbers, seals, and appointment details using Amazon internal systems.
- Monitor real-time gate activity and resolve access issues and delays.
- Coordinate with yard teams, transportation partners, and site leadership.
- Maintain accurate documentation while adhering to safety and compliance standards.
- Remote
Representative
UnitedHealth Group – Patient Support Center
Phoenix, AZ
10.2021 - 04.2025
- Manage 50–80 inbound/outbound calls daily assisting patients with scheduling and referrals.
- Maintain HIPAA compliance while documenting patient information.
- Recognized for exceeding quality and satisfaction benchmarks.
Skills
Remote Operations
Compliance
Strong Documentation
Logistics
Bilingual - Spanish
Microsoft word, excel, outlook
Communication
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Contractor via Insight Global
Amazon – Remote Gate Management (RGM)
11.2025 - Current
Representative
UnitedHealth Group – Patient Support Center
10.2021 - 04.2025